Cletus Boakye
Customer service
Accra ,Ghana
Summary
Dynamic Restaurant Supervisor with a proven track record at KFK FOODS, enhancing customer satisfaction and loyalty through exceptional service and staff coordination. Skilled in team management and food safety compliance, I've significantly improved guest experiences by resolving conflicts and fostering a positive dining atmosphere. My leadership has consistently driven team efficiency and service quality, boosting repeat business.
Overview
2
2
years of professional experience
Work History
Restaurant Supervisor
KFK FOODS
05.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Restaurant Waiter
Li Beirut Restaurant
04.2022 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Diploma - Customer Service
Crystal Galaxy College
General Science
Mepe St.kizito Senior High Technical School
Volta Region 09.2020
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Service Quality
- Team Management
- Staff Supervision
- Food Safety Compliance
- Conflict Resolution
- Staff Management
- Restaurant policies and procedures
- Performance monitoring
- Reservation handling
- Staff Scheduling
- Problem Resolution
- Employee Motivation
- Food and Beverage Service
- Food safety understanding
- Greeting and Seating Guests
- Team Collaboration
- Point of Sale POS Software
- Menu Planning
- Kitchen Staff Supervision
- Food Delivery Oversight
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Affiliations
- National Association of Social Workers
Languages
English
Beginner (A1)
Timeline
Restaurant Supervisor
KFK FOODS
05.2023 - Current
Restaurant Waiter
Li Beirut Restaurant
04.2022 - 09.2024
Diploma - Customer Service
Crystal Galaxy College
General Science
Mepe St.kizito Senior High Technical School
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekCertification
- [Area of certification] Training - [Timeframe]
Interests
Hardworking and teamwork
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