Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cletus Abelem

Accra

Summary

Dynamic Customer Service Manager at Alomax Kikasen with a proven track record in team building and employee training. Spearheaded innovative training programs, enhancing staff performance and customer satisfaction. Expert in resolving complex issues and implementing feedback mechanisms, driving continuous improvement in service quality.

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Manager

Alomax Kikasen
Accra
10.2020 - 03.2025
  • Developed training programs for new staff on customer service protocols.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Facilitated communication between departments to streamline service processes.
  • Coordinated scheduling to optimize team performance during peak hours.
  • Maintained detailed records of customer interactions and transactions for analysis.
  • Implemented feedback mechanisms to gather customer insights and improve services.

Education

General Education Dev. Diploma
Accra, Ghana

Skills

  • Customer service
  • Team building
  • Employee training

Languages

English
First Language
Spanish
Beginner (A1)
A1

Timeline

Customer Service Manager

Alomax Kikasen
10.2020 - 03.2025

General Education Dev. Diploma
Cletus Abelem