Cleopatra Mseka-Abbey P3GP, CB-PMO, CCMP, CA-PMO, HCMBOK
Open To Relocation Currently In
Summary
Dynamic Senior Transformation and Delivery Leader with 19 years of experience in managing high-impact transformation programs across diverse sectors, including Banking & Financial Services, Public Sector, Retail, Manufacturing, and Consultancy. Proven expertise in Linear and Agile project delivery, specializing in Change Management and Program Management initiatives across South, East & West Africa and global remote environments. Actively engaged with professional organizations such as ACMP, PMI, The PMO Leader and PMO Global Institute, contributing to the advancement of best transformation practices in the field. Global Judge for the PMI PMO of the Year Awards 2025, reflecting a commitment to excellence and innovation in project management.
Overview
20
20
years of professional experience
Work History
Change Manager, PMO Consultant,Transformation Lead
Freelancer
10.2016 - Current
- Providing various consulting services to clients regionally and globally including Change Management, Project Management, PMO Consulting, Process Analysis and mapping; Strategic Alignment Workshops, Organization Development and HR Optimization, Training Facilitation.Successfully established PMO and Change Management (CMO) frameworks and processes for several organizations
- 2-year contract for Human Change Management Institute HUCMI (www.hucmi.com) in Brazil through partnership with HUCMI Africa (Tribal Consulting in Johannesburg)-Market HCMBOK Change Management methodology and train various clients on HCMBOK global Change Management certification.
- Led several multi-country, multi-system, multi-branch change management strategies for digital transformation to improve operational efficiency, stakeholder adoption and improved profitability and business performance.
- Analyzed impact of changes on business processes, identifying areas for improvement and efficiency gains.
- Collaborated with leadership to define change metrics and track progress against strategic objectives.
- Conducted risk assessments to mitigate potential disruptions associated with change initiatives, ensuring smooth transitions.
- Designed processes and systems supporting business needs before, during and after transitions.
- Managed risks associated with change initiatives, implementing mitigation strategies as needed.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
Change Management and PMO Lead
Africa Change Emporium
07.2023 - 10.2025
- Authorized Business Partnership 1 year contract for PMO Global Institute (www.pmoglobalinstitute.org) Provided PMO Certification and training to various clients globally and promote their PMO AI Based software.
- Co-founded a start up consultancy in Ghana providing change management, organization design and project management services to various clients.
- Mentored junior PMO staff, fostering skill development and promoting best practices in project execution.
- Developed and implemented project management methodologies to enhance operational efficiency across teams.
- Analyzed project performance metrics, driving continuous improvement through data-driven decision-making strategies.
- Collaborated with executive stakeholders to define organizational goals, aligning projects with strategic objectives effectively.
- Developed and implemented project plans and budgets to ensure successful execution.
Head of People & Change Advisory Department
PricewaterhouseCoopers (PwC)
06.2011 - 09.2016
- Head of the People and Change Consulting team in Tanzania, reporting to the Regional Partner for East Africa Advisory.
- Responsible for business development, P&L, utilization, team development, project, and program management.
- Designed and led several change programs for clients in Tanzania, Kenya, and Zambia, with 1,000+ end users, increasing adoption, stakeholder engagement, benefits realization, and internal capacity building of change management capabilities.
- Delivered a range of services from organizational structure optimization, downsizing, performance management enhancements, establishment of HR processes, recruitment, and training services.
- Improved the department's overall revenue by 100%, team size, and overall People & Change collaboration with PwC offices in East Africa, South Africa, and India.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Change Management Consultant
Consequent Consulting
07.2007 - 06.2011
- Change Manager on projects for Woolworths Head Office, affecting 250+ stores, ECM Livelink system for the Provincial Government Department of Transport and Public Works, and ECM Livelink system for the Department of Social Development.
- HR Onboarding Process Optimization for Engen Petroleum.
- Increased system usage and adoption on ECM projects from 10% to 90% within 15 months.
- Change Management consultant delivered on projects related to BPR, ERP, and ECM implementations for clients in retail, oil and gas, and government.
- Developed and executed change management plans to support successful project implementations.
- Led cross-functional teams in assessing impacts of changes on business processes and workforce.
- Analyzed feedback from stakeholders to refine change strategies and improve adoption rates.
- Assessed organizational readiness for change, identifying areas requiring improvement to ensure successful implementation.
Strategic Alignment Consultant
Aligning Strategy Consultancy
01.2006 - 12.2006
- Consultant on a corporate-wide strategic alignment program for a global construction industry heavyweight, Murray & Roberts Construction.
- Designed all strategic analysis toolkits and workbooks to drive workshop facilitation, data collection, and analysis.
- Led strategic analysis of several departments' processes and strategic gaps, implementation planning, and reporting.
- Developed strategic frameworks to align client objectives with market trends.
- Facilitated stakeholder workshops to identify and prioritize business challenges.
Education
Certified Project, Programme & Portfolio Governance Professional (P3GP) -
P3GQA
London03-2025
Certified Associate in PMO (CA-PMO) -
PMO Global Institute
USA05-2024
Certified Baseline PMO Consultant (CB-PMO) -
PMO Global Institute
USA08-2023
Certified Change Management Professional (CCMP) -
Change Management Professionals (ACMP)
USA05-2023
Certified HCMBOK to Agile Practitioner -
Human Change Management Institute
Brazil12-2022
Certified Human Change Management Professional (HCMP) Expert -
Human Change Management Institute
Brazil08-2020
Certified HCMBOK 3G Practitioner -
Human Change Management Institute
Brazil08-2020
BCOM Hons - Organizational Psychology (Change Management focus)
University of Cape Town
Cape Town12-2005
Bachelor of Social Science - Organizational Psychology, HR and Labour
University of Cape Town
Cape Town12-2004
Skills
- Operational excellence
- Business analysis
- Program management
- Digital transformation
- Organizational design
- Cross-functional team leadership
- Problem-solving
- Relationship building
- Strategic planning
- Continuous improvement
- Project management
- Change management
- Training and coaching
- Organizational development
Accomplishments
- Led 50+ projects over 19 years across 10+ industries in South Africa, Kenya, Ghana, Tanzania, Zambia, Zimbabwe and globally remote clients in UAE, France, UK, Spain.
- Led consulting department to improved growth and 200% revenue increase.
- Track record of successful set up of Change Management offices and Project Management practices, design and delivery of transformation strategies that generate strategy alignment, employee engagement and leadership empowerment.
- Led several multi-country, multi-system, multi-branch deployments to improve operational efficiency, stakeholder adoption and improved profitability and business performance.
Timeline
Change Management and PMO Lead
Africa Change Emporium
07.2023 - 10.2025
Change Manager, PMO Consultant,Transformation Lead
Freelancer
10.2016 - Current
Head of People & Change Advisory Department
PricewaterhouseCoopers (PwC)
06.2011 - 09.2016
Change Management Consultant
Consequent Consulting
07.2007 - 06.2011
Strategic Alignment Consultant
Aligning Strategy Consultancy
01.2006 - 12.2006
Certified Project, Programme & Portfolio Governance Professional (P3GP) -
P3GQA
Certified Associate in PMO (CA-PMO) -
PMO Global Institute
Certified Baseline PMO Consultant (CB-PMO) -
PMO Global Institute
Certified Change Management Professional (CCMP) -
Change Management Professionals (ACMP)
Certified HCMBOK to Agile Practitioner -
Human Change Management Institute
Certified Human Change Management Professional (HCMP) Expert -
Human Change Management Institute
Certified HCMBOK 3G Practitioner -
Human Change Management Institute
BCOM Hons - Organizational Psychology (Change Management focus)
University of Cape Town
Bachelor of Social Science - Organizational Psychology, HR and Labour
University of Cape Town
Change Management Highlights
- Advans Savings & Loans Ghana-Change Programme Manager for AIR+ Global roll out affecting 9 countries with Ghana Project as a pilot. Reporting into the Ghana CEO, Global PMO and Change Office in Paris, France. Designed and led change management for Core Banking System replacement from Orbit to Amplitude, new channels, Waynbo Mobile APPs, Mobile/Sim Banking platform, BDOC, Loan Appraisal system, ServiceNOW Helpdesk and BPR- (17 Months, 700+ end users, 20 branches and leading a team of 13 Change Management & Training resources).
- Change Management plans development and business change readiness for various ERP and Procurement and CRM technology projects for a consultancy in UK.
- Woolworths Food South Africa-Change Manager on Range and Space Planning Process Project (12 months, 250 stores).
- Woolworths Stores South Africa-Change Management Consultant on Oracle Financials Implementation (16 months affecting 250+ stores nationwide)
- CRDB Bank Tanzania-Change Programme Manager for 4 Digital Projects - Core Banking Temenos Transact (2600+ end users), Agency Banking Apps-Mobifin (16000+ end users banking agents/Wakala), Calypso Treasury and Intellimatch - Reconciliation Platforms and BPR affecting Burundi, Tanzania and 2600+ Staff and 260 Branches (17 months, 2700+ end users, 260 branches, 2 countries).
- Medical Stores Department- Change Manager for Epicor ERP Implementation for MSD Tanzania-through partnership with Deloitte Consulting (12 months, 17 branches, 1000+ end users).
- Britam Insurance Kenya -Change Programme Manager for multi-system deployment for (Oracle ERP, Insurance system, Asset Management-Money ware system, Document Management, Customer Web Portals, BPR and OD for (14 months, 700+ end users, 4 countries impacted).
- Department of Social Development -Western Cape Provincial Government of South Africa -Change Manager on E-Filing, ECM & Knowledge Management Programme for – (12 months, 1200+ end users).
- Department of Transport and Public Works -Western Cape Provincial Government of South Africa -Change Manager on Enterprise Content Management & Knowledge Management Programme for – (24 months, 1300+ end users).
- Central Bank of Kenya -Change Manager for BPR and organization review for (12 months, 1200+ end users).
- Govt of Kenya ICT Transformation (reporting into ICTA)- Change Programme Manager for) for IFMIS QA of IFMIS Change Management and Change Manager for ICT Standards and Licensing Project and PMO & CMO Set Up (12 months, 18 MDA`s and 47 counties impacted).
- NSSF Pension Fund-Change Management expert for Quality Assurance of ERP remediation and Core Fund Management system for NSSF (9 months, 2000+ end users).
- Azania Bank- Change Management Advisor for Flexcube Core Banking System Acquisition change readiness.
- NAPSA (Pensions Authority) Zambia-Change Manager for Organization review for (24 months).
- Zambia Revenue Authority-Change Management Advisor for QA for automation of Tax Admin system for (1000+ employees & all Tax payers in Zambia).
- Muhimbili hospital -Change Management for a review of accounting processes.
Global Transformation Highlights
- Project Market research and analysis of wheat and flour mills of 10 countries in Africa and Asia for a client in Dubai's product and market expansion strategy.
- Project Manager for Design of Membership Platform and Mobile App for EPR Global leading teams in USA, Nigeria & South Africa.
- Global Lead for the Organizing Committee for The PMO Leader Global Annual Conference in 2025 leading teams in APAC, EMEA & Americas.
- Change Management plans development and change readiness design for various ERP and Procurement and CRM technology projects for a consultancy in UK.
- Process review and SOPS development for a school in Lebanon.
- Organization Design including structure analysis, drafting job descriptions for a consultancy firm in Dubai.
- Development of Competency framework and performance management processes for a consultancy firm in Dubai.
- Development of on-boarding programme and on-boarding presentations for a consultancy in Dubai.
- Recruitment of staff for subsidiaries in Turkey, Angola and Dubai for an oil and gas company headquartered in Dubai.
- Development of HR Strategy for a client in Saudi Arabia.
- Organization structure design for an investment firm in USA.
PMO and Project Management Highlights
- PMO Consultant- Providing PMO Set up and PMO Health checks for various clients
- Provided PMO training on CB-PMO Certification programs from PMO Global Institute in (USA) and trained clients in Belarus, Italy and Ghana.
- Project Manager for development of a Membership Management and Networking App for a client in USA.
- Project Manager for review of Project Management processes for Investment Climate Facility for Africa (ICF).
- Project Manager for Project Papillon for CBZ Holdings-Zimbabwe including 9 subsidiaries in Insurance, Banking, Asset Management, Agribusiness, Capital Advisory.
- Project Manager -National Microfinance Bank (NMB) (largest bank in TZ)-Operations Productivity Assessment across Finance, Procurement, HR, Branch Operations.
- Project Manager- Operational Excellence Reviews across Finance, Procurement, HR, IT, Patient Satisfaction for CCBRT hospital Tanzania.
- Project Manager -CRDB Bank Tanzania- for Governance Review for new Subsidiaries for the Bank.
- Project Manager-Central Bank of Tanzania- for Enterprise-Wide skills audit for all 1200 staff.
Digital Transformation Highlights
LED TECHNOLOGY CHANGE PROGRAMME MANAGEMENT FOR: ERP Oracle-retail sector and insurance sector; Epicor 9 ERP, Oracle ERP, Core Banking Temenos Transact (T24), Core Banking-Amplitude (Sopra Banking), Agency Banking- Mobifin, BDoc- PrintOuts, ServiceNOW, Banking Staff-Waynbo Field Apps, Loan Appraisal System, Enterprise Content Management system (ECM) Opentext (e-Government), Document Management System, Web Portals for Financial Advisors/Brokers, Tax Administration system for Revenue Authority, Pathfinder-Retail system, CATMAN- Retail cataloguing system, FundMaster-Pensions system, Asset Management-Moneyware, Insurance System, Oracle Financials (retail sector), IFMIS (public sector), FlexCube (readiness only not deployment), Orbit CBS, CRM, Reconciliation-Intellimatch, Calypso-Treasury Management.