Cleopas Owusu

• Maintain and develop customer and prospect data base, 241 closed cases month on month.
• Recruit, train and manage team of 14 to ensure desired goals are achieved.
• Develop ideas and create sales strategy to help achieve targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Due to MFI insolvency, team was responsible for representing "The Receiver"
• Audit all asset and liability
• Validated all MFI's customers and ensured 90% payment of all depositors and investors.
• Ensured smooth operation of MFI's day to day activity.
• Recovered 40% of outstanding loans.
• Generated reports detailing findings and recommendations.

• Ensure new channels of sales of selected cooperate men's shirt
• Increased 60% of sales and ensured 80% customer retention.
• Ensured loyalty package scheme for all customers.
• Ensure “Cleopas” becomes is next generation African household brand name for men cooperate wear.

• Conduct gender sensitive market research to understand trends, requirement and gather feedback
• Developed, evaluated and implemented gender sensitive 70/30 marketing plans and strategies.
• Prepared and managed marketing budget, and tracked achievement against budget.
• Provide marketing information to sales team and senior management.

• Managed media production on creatives between agency ie 17 Triggers and “Sama Sama”
• Worked as contact between “Sama Sama” and agency ie 17 Triggers
• Compiled reports /presentation on different tools to be produced and deployment plan.

• Design performance courses for team and train partner banks, MFI's and give detail report on post BTL report.
• Train both direct and indirect channels on new and products and services.
• Audit and manage vendor relationship and achieved desired results by 70%.
• Increased Brand image in trade ie indirect channel.
• Participated in team-building activities to enhance working relationships

• Managed radio productions between Primus agency and “Sama Sama”
• Work as contact between Primus agency and “Sama Sama”
• Compiled report /presentation of different radio ad’s to be produced and schedule plan.
• Monitored company inventory to keep stock levels and databases updated. This reduced waste by 80%.

• Ensured 20% increase in all channels are aligned to their various targets .
• Identify all channel anomalies were mitigated
• Monitoring revenues and suggest strategies of maximize profits.
• Identified inefficiencies and risks by monitoring business unit trends and key performance indicators.

• Reporting and Performance Analysis on all 3 customer touch points ie CC/stores/SM/
• In-depth analysis on KPI as per department.
• Analyze trends and recommend solutions/recommendations to stakeholders.
• Keep stakeholders informed on impacts of services on customer experience.
• Review departmental budgets and targets are achieved by constantly monitoring and raise red flags.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

• Reporting and analyzing data on behalf of customer ie(VOC)
• Prepare data for presentation on KPI for management.
• Update all data on team and ensure monthly appraisals are conducted.
• Liaising between team and management to ensure service level of 80% is achieved.
• Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.

• Led team of 120 members while providing exceptional customer service
• Sending reports, alert arising issues for prompt resolution.
• Managing of GPRS/DATA team for prompt resolution of data issues
• Maintain standard of healthy, safety environment by Millicom.(Health, safety and Environmental Coordinator)
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.

• Solve or assist subscriber’s queries while informing subscribers on promotions, products and services average of 120s.
• Manually assist subscribers with their data or WAP settings
• Help subscribers configure, run or use their handsets as modems for to access internet
• Increased results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement by 30%.

Career Management: Harvard Manage Mentor-, . Strategic Thinking: Harvard Manage Mentor

• Continuing education in Professional Economics