Clement Kofi Frimpong
Accra
Summary
Dynamic and detail-oriented professional with extensive experience as a Driver at Ponlok Garment Company Limited. Proven expertise in route optimization and exceptional customer service, ensuring timely deliveries and high client satisfaction. Skilled in vehicle inspection and conflict resolution, consistently maintaining safety standards and fostering positive relationships with customers.
Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.
Overview
3
3
years of professional experience
Work History
Driver, Warehouse Orders
Ponlok Garment Company Limited
Accra
01.2024 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Transported and safely delivered items to prevent damage or loss.
- Utilized street maps to plan and determine most efficient routes.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Inspected vehicles for mechanical items and safety issues prior to departing on routes.
- Kept accurate logs of all deliveries and trips.
- Delivered goods to specified destinations in a timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Navigated routes with relevant map programs and GPS systems.
Front Desk Receptionist
National Service Secretariat
Accra
11.2023 - 10.2024
- Greeted visitors warmly and directed them to correct personnel or office.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed company calendar and scheduled events.
- Greeted customers, answered general questions and directed to appropriate locations.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to inquiries and room requests made online, by phone, and via email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Investigated and analyzed client complaints to identify and resolve issues.
Driver
Bolt Ghana
Accra
09.2022 - 12.2023
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Maintained confidentiality of sensitive materials during transport.
- Adhered to company policies and procedures related to safety and security standards.
- Picked up clients from specific locations to transport and drop off at destinations.
- Assisted passengers with loading and unloading their luggage.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Collected payments for goods delivered or unloaded.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra07-2023
High School Diploma -
Achimota Senior High School
Accra06-2019
Skills
- Route optimization
- Vehicle inspection
- Delivery tracking
- Customer service
- Time management
- Record keeping
- Communication skills
- Problem solving
- Conflict resolution
- Attention to detail
- Team collaboration
- Load monitoring
- Passenger transportation
- Driving and transportation
- Delivery pickup
- Loading and unloading
- Order picking and processing
- Commercial driving
- City and non-city driving
- Navigational systems and GPS
- Defensive driving
- Verbal and written communication
- Strategic planning
- Passenger guidance
- Safety protocols
- Shipping and packaging
- Basic vehicle maintenance
- Transportation
Timeline
Driver, Warehouse Orders
Ponlok Garment Company Limited
01.2024 - Current
Front Desk Receptionist
National Service Secretariat
11.2023 - 10.2024
Driver
Bolt Ghana
09.2022 - 12.2023
Bachelor of Science - Information Technology
Ghana Communication Technology University
High School Diploma -
Achimota Senior High School