Clement Anderson Adu-Baah
Ghana, Accra.
Summary
Dedicated professional with a strong foundation in customer service excellence, effective communication, and leadership. Demonstrates exceptional time-management skills and a proven ability to deliver outstanding customer experiences. Committed to fostering positive client relationships while driving team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Pharmacy manager
Obrempong Pharmacy
Ghana, Accra.
07.2023 - Current
- Managed daily pharmacy operations, resulting in smooth workflow.
- Maintained high standards of cleanliness throughout the pharmacy ensuring a hygienic environment.
- Enhanced patient care by implementing efficient pharmaceutical services.
- Handled customer queries promptly and professionally, improving customer satisfaction rate.
- Implemented effective stock rotation system preventing drug expiry issues.
- Oversaw dispensary and maintained smooth daily operations.
- Oversaw business staffing and training, building successful, customer-focused team.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Dispensed medicines to members of public, following regulations and obligations outlined in contracts.
Sales manager
Aide Chemist
Ghana, Accra.
02.2023 - Current
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed robust client relationships for improved business growth.
- Led high-performance sales teams, ensuring achievement of targets.
- Managed key accounts, resulting in consistent revenue generation.
- Implemented training programmes, improving team performance levels.
- Managed team of 12 staff, driving performance with motivational strategies to exceed sales targets.
- Negotiated lucrative contracts to secure long-term client commitment.
- Streamlined sales processes to enhance team productivity.
Customer Care and Quality Assurance Officer
The Little Cow
Ghana, Accra.
12.2021 - 02.2022
- Monitored production processes, ensured consistent product quality.
- Maintained up-to-date procedures for complaints and compliance.
- Improved process efficiency for reduced product defects.
- Conducted supplier audits to ensure adherence to quality standards.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Managed high-volume customer inquiries in a professional manner.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained excellent client satisfaction by providing in-depth support.
National Service personnel
GCB PLC
Ghana, Accra.
10.2020 - 02.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Attatchment
Social Security and National Insurance Trust
Ghana, Accra.
06.2017 - 07.2019
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Masters in Insurance - Insurance
Kwame Nkrumah University of Science and Technology
Ghana 09.2023 -
BSC Management with Computing - Human Resource Management
Regent University of Science and Technology
Ghana 09.2016 - 12.2020
WASSCE - General Arts
Mfantsipim School
Ghana 09.2013 - 06.2016
Medicine Counter Assistant - Pharmacy
Unicom Chemist Training School
Ghana 07.2023 - 12.2023
Skills
- Customer service excellence
- Good communicator
- Leadership excellence
- Customer service skills
- Time-management
Affiliations
- Listening to Podcast
- Caring for my pets
Timeline
Masters in Insurance - Insurance
Kwame Nkrumah University of Science and Technology
09.2023 -
Pharmacy manager
Obrempong Pharmacy
07.2023 - Current
Medicine Counter Assistant - Pharmacy
Unicom Chemist Training School
07.2023 - 12.2023
Sales manager
Aide Chemist
02.2023 - Current
Customer Care and Quality Assurance Officer
The Little Cow
12.2021 - 02.2022
National Service personnel
GCB PLC
10.2020 - 02.2021
Attatchment
Social Security and National Insurance Trust
06.2017 - 07.2019
BSC Management with Computing - Human Resource Management
Regent University of Science and Technology
09.2016 - 12.2020
WASSCE - General Arts
Mfantsipim School
09.2013 - 06.2016
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