CLEMENT OTENG
Tema
Summary
IT professional with expertise in troubleshooting hardware, software, and network issues. Proficient in network design, configuration, and security, including routing and wireless management. Experienced in server administration, backup, patching, and enforcing security policies. Strong documentation and problem-solving skills, committed to optimizing network performance and ensuring compliance with security standards.
Overview
3
3
years of professional experience
Work History
Network and Systems Engineer
Ghana Grid company LTD.
Tema
11.2024 - Current
- Monitoring wireless network performance, security, and connectivity.
- Performed troubleshooting on hardware and software issues related to networks and systems.
- Provided technical assistance to end users in resolving computer-related problems.
- Planned and implemented upgrades to improve overall reliability of IT infrastructure.
- Diagnosed complex network problems using advanced troubleshooting techniques.
- Created detailed documentation of all changes made to existing networks or systems configurations.
- Tested newly installed hardware components prior to deployment in production environment.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
Network Engineer Intern
Ghana Grid company LTD.
Tema
08.2023 - 09.2025
- Participated in training sessions related to networking technology updates.
- Configured basic configuration, VLANs, and other network services as needed using Packet Tracer.
- Conducted research into emerging networking technologies and trends.
- Maintained positive working relationship with fellow staff and management.
IT Technical Support Intern
Ghana Grid company LTD.
Tema
10.2022 - 11.2022
- Served as a point of contact for internal staff requiring technical assistance or advice.
- Resolved internet connection problems for users both inside and outside of the office network.
- Installed applications on users' computers according to company standards.
- Provided remote support for users located offsite via telephone or online chat services.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Ensured compliance with security policies regarding data protection and access control.
- Collaborated with other departments within the organization to resolve complex technical issues.
- Upgraded existing hardware components as per company needs.
- Guided staff through step-by-step solutions in a clear and concise manner.
Education
Bachelor of Science - Information Technology
University of Ghana
Legon, Ghana08-2024
General Art -
Saint Andrews Senior High School
Assin Foso, Ghana09-2020
Skills
- Monitor wireless and system health
- Troubleshoot hardware, software, and network issues
- Use network monitoring tools
- System upgrades
- Advanced diagnostics
- Active directory
- Network system design
- Technical support
- Document procedures and infrastructure
- Network troubleshooting
- Problem solving
- Remote support
- System administration
- Configuration management
- Team collaboration
- Network architecture
- Wireless networking
- User account management
- User support
Languages
English
First Language
Accomplishments
- Deploying new wireless access points (APs) across the network
- Replaced and upgraded faulty or outdated wireless access points
- Supported switch upgrades and replacements
- Collaborated with the network team to ensure secure and efficient network switching environments
- Monitored and ensured wireless network performance and connectivity
References
References available upon request.
Timeline
Network and Systems Engineer
Ghana Grid company LTD.
11.2024 - Current
Network Engineer Intern
Ghana Grid company LTD.
08.2023 - 09.2025
IT Technical Support Intern
Ghana Grid company LTD.
10.2022 - 11.2022
Bachelor of Science - Information Technology
University of Ghana
General Art -
Saint Andrews Senior High School
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