PATIENCE DADEBO
Summary
Dedicated, highly focused young graduate with great zeal to contribute to the success of any organization Self-motivated and innovative with excellent verbal, written and interpersonal communication skills. Good team player with the ability to grow positive relationships in a working environment Computer Proficient in Microsoft Excel, Word, ERP systems and PowerPoint Detail oriented and hardworking.
Enthusiastic and hardworking team player with a demonstrated track record of achievement in call center environments. Adept at meeting customer needs while exceeding productivity standards. Desiring a new role with the chance to advance professionally and contribute to team success.
Overview
8
8
years of professional experience
Work History
Call Center Home Broadband Support Team
MTN Ghana
09.2024 - Current
- -Account linking and delinking
-Data transfer
-Reattachment of data
-Receiving and responding to mails
-Assisting with malfunctioned internet devices .eg. broadband devices, turbonet and routers.
MTN Ghana Momo Call Center Team [ MTN Ghana ]
MTN Ghana
01.2023 - 09.2024
- -Mobile money pin reset
-Transaction confirmations
-Mobile money reversals
-Account suspension
-Token issues.
-Profile update
-Educating customers on how to request for their statement
-Educating customers on fraudulent activities
BNS Representative
MTN Group Limited
Takoradi
09.2020 - 08.2023
- Mobile money activation
- Resetting of pin for customers
- Assist in resolving any administrative problems
- Handling of customer issues
- Creation of dynamic numbers
- Setting up of devices, i.e.: turbonets, mit and routers
- Assist in resolving administrative issues
BNS Representative. National Service Personnel
MTN Group Limited
Takoradi
09.2019 - 08.2020
- Mobile money activation
- Resetting of pin for customers
- Assist in resolving any administrative problems
- Handling of customer issues
- Creation of dynamic numbers
- Setting up of devices, i.e.: turbonets, mit and routers
Internship - Front Office Department
Airport View Hotel
Accra
09.2018 - 08.2018
- Record and dispatch memos, letters and other documents to the appropriate offices
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Assist guest in checking in to the hotel
Internship - Front Office Department
Green Hotel
Accra
06.2017 - 08.2017
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Maintain clear and accurate records of guest room bookings
Education
Bachelor of Technology - Tourism Management
Takoradi Technical University
Takoradi, Western Region01.2021
Higher National Diploma (HND) - Tourism Management
Takoradi Technical University
Takoradi, Western Region01.2019
WASSCE -
Awodome Senior High School
Volta Region01.2012
Skills
- Complaint resolution
- Data Collection
- Account updating
- Live chat support
- Complaint Handling
- Escalation management
- Call center procedures
- Administrative Support
- Call center experience
- Customer Relationship Management (CRM)
- Problem Diagnostics
- Effective Communication
- Excellent Communication
- Problem-solving abilities
- Teamwork and Collaboration
- Interpersonal Skills
- Multitasking ability
References
- Dr. Nicholas Ebo Imbeah, Head of Tourism Department, Takoradi Technical University, nicholas.imbeah@ttu.edu.gh, +233 202 45 0848
- Mrs. Mercy Mingle, Head of Branch, MTN - Takoradi Mall, mercy.mingle@mtn.com, +233 244 30 3293
- Paulina Karikari, Controller, Home Call Centre and Vendor Management,Paulina.Karikari@mtn.com , 0244359944
Languages
English, Ga-Adangbe, Fante, Twi,Ewe
Timeline
Call Center Home Broadband Support Team
MTN Ghana
09.2024 - Current
MTN Ghana Momo Call Center Team [ MTN Ghana ]
MTN Ghana
01.2023 - 09.2024
BNS Representative
MTN Group Limited
09.2020 - 08.2023
BNS Representative. National Service Personnel
MTN Group Limited
09.2019 - 08.2020
Internship - Front Office Department
Airport View Hotel
09.2018 - 08.2018
Internship - Front Office Department
Green Hotel
06.2017 - 08.2017
Bachelor of Technology - Tourism Management
Takoradi Technical University
Higher National Diploma (HND) - Tourism Management
Takoradi Technical University
WASSCE -
Awodome Senior High School
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