Open To Work
Claudia Biafra Oppong
Accra
Work Preference
Summary
Highly motivated and customer-focused individual with a strong commitment to delivering outstanding passenger service while maintaining high levels of productivity and efficiency. Skilled in safety compliance, emergency response procedures, and providing exceptional customer care. Demonstrates excellent communication, teamwork, and adaptability, contributing to safe, seamless, and enjoyable travel experiences for every passenger.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Front Desk Receptionist/Customer Service Representative
Senya Polyclinic
Senya
01.2026 - 07.2026
- Answered phone calls and addressed inquiries with professionalism and care.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Handled patient inquiries and resolved concerns through effective communication.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Melcom
Accra
08.2025 - 01.2026
- Assisted customers with product inquiries and provided accurate information.
- Processed customer orders efficiently through point-of-sale systems.
- Resolved customer complaints promptly and effectively to ensure satisfaction.
Bartender
Universal Joint
Cape Coast
10.2021 - 12.2022
- Mixed cocktails and crafted special drink recipes for patrons.
- Prepared and served beverages according to menu standards.
- Engaged with customers to create a welcoming atmosphere.
- Maintained cleanliness of bar area and ensured proper inventory levels.
- Managed bar supplies and communicated needs to management regularly.
- Performed opening and closing duties including restocking supplies.
Education
Bachelor of Science - Statistics
University of Cape Coast
Cape Coast , Ghana 01.2022 - 07.2025
Skills
Customer-oriented professional dedicated to delivering exceptional passenger service while ensuring productivity and efficiency Expertise in safety compliance and emergency response, coupled with strong communication and teamwork skills, fosters safe and enjoyable travel experiences
Languages
English
First Language
Certification
- Bachelors Degree Certificate
Affiliations
- Volunteering
- Meeting people from diverse cultures
- Customer Sevices
- Aviation
- Reading
- Traveling
Accomplishments
- Public Relations Officer at the Department of Statistics, University of Cape Coast
- Class Representative for courses at the University of Cape Coast
Timeline
Front Desk Receptionist/Customer Service Representative
Senya Polyclinic
01.2026 - 07.2026
Customer Service Representative
Melcom
08.2025 - 01.2026
Bachelor of Science - Statistics
University of Cape Coast
01.2022 - 07.2025
Bartender
Universal Joint
10.2021 - 12.2022