Claudia Wiafe Aniwaa

Worked with the Quality Assurance Section of the Safety Regulation Department. Duties are:

• Assist in the preparation of Quality Assurance Reports (Quarterly Quality Scheduled Inspection Evaluation Reports, Special Evaluation Reports and Quality Assurance Trend Analyses Reports) for the department:
• Assist in the review of Operators Manuals (Quality Manual) for general presentation, control and revision process, referencing system, page presentation and paragraph numbering;
• Assist in the review of aircraft technical Reliability Reports of operators.
• Assist in reviewing documents and particulars submitted to the Authority on regulatory postholders by airline operators, service providers.
• Prepared meeting minutes during staff meetings, and;
• Any other responsibilities assigned by management.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Coordinated with delivery companies to ensure timely delivery of orders.
• Identified areas of improvement in existing processes and implemented solutions accordingly.
• Analyzed customer feedback to improve products and services.
• Managed social media accounts to drive sales.