Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
References
Timeline
Generic

CLAUDIA OTOO

Accra

Summary

Hardworking Facilities Manager experienced in tenant relations, maintenance oversight and providing technical expertise to building owners and occupants. Motivated leader with excellent relationship-building and decision-making abilities. Desiring a permanent role with room for advancement.

Overview

20
20
years of professional experience

Work History

City Manager

Appolonia Development Company Limited (ADCL)
03.2023 - 01.2024
  • Conceived and executed the strategy and provision of centralized urban services to homeowners, businesses and visitors to the city; Implemented framework and oversee internal teams and external service providers for city security, parking, cleaning, repairs and maintenance and landscaping;
  • Established an internally managed unarmed security force drawn from the local community and supplemented by national law enforcement; Identified and promoted the business' spokespersons through target commentary and interviews in relevant business and trade media;
  • Built and maintained relationships with key stakeholders in Ghana (Police, Utilities, Municipal Assemblies); Ensured that the City was always in compliance with the law ie EPA Cert, Business Operating Permit, Insurance among others.
  • Fostered an inclusive work environment by promoting diversity and equity initiatives within city departments.

Building Manager

Standard Chartered Office Tower – Broll Ghana Limited
05.2019 - 03.2023
  • Property Management; Controlled regular preventative maintenance program in line with budget constraints and motivate refurbishments, and capital expenditure programme;
  • Keept abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord's strategies;
  • Devised a three year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Head of Property Management;
  • Reviewed the building status/grade annually and maintained the standards within those grade;
  • Monthly / ad hoc interaction meetings with security personnel on car parking issues in conjunction with the security personnel to maintain accurate control of “in house” operated parking spaces.

Operations Manager

Land Holdings, LMI Holdings
02.2018 - 03.2019
  • Devised processes to boost long-term business success and increase profit levels; Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles; Effectively worked and collected 95% of Service Charges from Clients for effective management of the free zone enclave; Developed a pleasant working relationship with the various tenants for effective implementation of internal policies.

Assistant Director

Central University
01.2011 - 01.2018
  • Building Maintenance – Organized routine inspection on buildings concerning, masonry, joinery, electrical, horticultural and metal works; Electrical Installations – Organized routine checks, monitoring and evaluation of performance of security lighting system, transformers, firefighting equipment, generators including fuel tanks, overhead and surface water storage tanks; Hostel Management – Supported the development of Hostel policy and enhanced the facility services to serve the needs of student residents and external institutions that managed the University hostel facility.

General Service Officer

Makola Market Company Ltd (MMC)
07.2009 - 12.2010
  • Responsible for and supervision of all staff and retainers in their day to day activities so as to meet the required standard of the organization; Responsible for the safety of the buildings and making sure the building is legally compliant; Legalizing by request space management; Monitored and supervised Utilities Regulator – ensured the preparation and prompt distribution of monthly electricity bills and putting up recommendations.

Facilities Manager

Property Solutions Consult, Swanzy
08.2007 - 03.2009
  • Arranged with tenant's flexible payment of rent to clear arrears; Prepared monthly reports and annual budgets for the Arcade and controlled expenses to meet budget requirements; Interviewed, hired and trained qualified maintenance employees; Drove continuous improvement of processes and systems operation.

Property Manager

Thales Telecommunications (Reading; UK)
07.2006 - 05.2007
  • Responsible for the mobilization of all contractors, implementation of systems and processes, 24/7 concierge service, helpdesk function, producing all site procedures; Liaised with main development contractors and the nominated subcontractors to ensure compliance with snagging lists and to report any additional defects that become apparent; Maintained and developed good relationship with the tenants and any other representative bodies in the vicinity; Controlled and monitored contractors ensuring correct issuing of work permits for high risk work.

Assistant Property Consultant

Krystal Properties Ltd
01.2005 - 06.2005
  • Developed methods of effective space utilization and adequate security measures for various properties; Prepared a data base of rental and sales properties and provided client support regarding renting and selling of properties; Advised first time buyers on mortgage offers available.

Property Administrator

Social Security and National Insurance Trust, SSNIT
09.2003 - 09.2003
  • Carried out viewing and valuation of various residential accommodations; Involved in the selection of tenants for state owned properties (residential and commercial); Identified defaulting tenants and recovered debt; Involved in identifying methods to maximize potential growth of state owned housing units and land; Carried out client briefing on facilities management and maintenance.

Education

BSc. (Hons, Land Economy -

Kwame Nkrumah University of Science & Technology, Kumasi, Ghana

MSc, MSc. Facilities Management -

University of Greenwich, London
01.2005

Skills

  • Effective monitoring and evaluation skill;
  • Excellent report writing skills;
  • Data Collection/Organization
  • Vacancy Marketing
  • Critical Thinking Skills
  • Strategic Planning
  • Project Coordination

Additional Information

I look forward to managing the assets of a reputable organization with a very open mind to bring to bare the years of experience in achieving the overall target of the organization.I strive to maintain a healthy environment for all users of the workplace so that they can concentrate on their core businesses.

Affiliations

  • Professional Member of Ghana Institute of Surveyors (GHIS)
  • Facilities Management Professional (FMP) - IFMA

References

TO BE PROVIDED UPON REQUEST.

Timeline

City Manager

Appolonia Development Company Limited (ADCL)
03.2023 - 01.2024

Building Manager

Standard Chartered Office Tower – Broll Ghana Limited
05.2019 - 03.2023

Operations Manager

Land Holdings, LMI Holdings
02.2018 - 03.2019

Assistant Director

Central University
01.2011 - 01.2018

General Service Officer

Makola Market Company Ltd (MMC)
07.2009 - 12.2010

Facilities Manager

Property Solutions Consult, Swanzy
08.2007 - 03.2009

Property Manager

Thales Telecommunications (Reading; UK)
07.2006 - 05.2007

Assistant Property Consultant

Krystal Properties Ltd
01.2005 - 06.2005

Property Administrator

Social Security and National Insurance Trust, SSNIT
09.2003 - 09.2003

BSc. (Hons, Land Economy -

Kwame Nkrumah University of Science & Technology, Kumasi, Ghana

MSc, MSc. Facilities Management -

University of Greenwich, London
CLAUDIA OTOO