Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLARENCE MARCUS-CLOTTEY

IT SUPPORT OFFICER
Accra

Summary

OBJECTIVES Seeking a position to utilize my skills and abilities in the Information Technology environment that offers Professional growth while being resourceful and innovative.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

IT Technician

Escort Energi Limited
01.2011 - 01.2013
  • Maintaining up to date Antivirus levels on all machines company wide
  • Maintaining and management of the Critical Windows based Server Environment
  • Designing, implementing and managing Active Directory
  • Providing maintenance support and break fix-solutions
  • Liaising and meeting with external suppliers of IT services
  • Troubleshooting Technical problems and implementing solutions
  • Purchasing of IT Equipment and software in line within agreed budgets
  • Communicating technical information to non-technical personnel.

IT Administrator

Lydians International School
01.2014 - 01.2016
  • Set up a computer lab from grassroots
  • Providing advice on selection and purchase of IT equipment
  • Ensuring the adequate antivirus protection and solutions are maintained and updated
  • Investigating, diagnosing and resolving all network problems
  • Maintaining maximum availability of supported services for users.

IT Support Officer

SSNIT, Social Security and National Insurance Trust
01.2016 - Current
  • Installing and configuring computer hardware operating system and applications
  • Manage helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency
  • Installing, maintaining and repairing Mac (Software and Hardware) related issues at the executive level
  • Assisting staff or clients through a series of actions, either face to face; email or over the phone to help set up systems or resolve issues
  • Proper management of the SSNIT inventory system of all ICT equipment allocated to Departments and Branches
  • Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new application solution
  • Expedite the repair of hardware faults by notifying or forwarding to relevant suppliers in a timely manner that are still under Service Level Agreement (SLA)
  • Repairing hardware malfunctions, software issues and networking problems
  • Knowledge and understanding of backup technologies and disaster recovery methods.

Education

BSC - INFORMATION TECHNOLOGY

BLUE CREST UNIVERSITY COLLEGE
KOKOMLEMLE
09.2018 - 11.2021

CCNA (Cisco Certified Network Associate) - undefined

NIIT
2016

ADVANCED DIPLOMA - undefined

IPMC COLLEGE OF TECHNOLOGY
2011

MCSE (Microsoft Certified System Engineering - undefined

ACCRA ACADEMY, W.A
2007

B.E.C.E - undefined

SAINT ANTHONY’S SCHOOL
2004

Skills

  • Highly organized and disciplined with a passion for information technology
  • Having a passion for providing excellent customer service
  • A hardworking and conscientious individual, highly reliable and enthusiastic who
  • Has extreme interpersonal skills and a team player
  • Dynamic and capable of performing most duties with little or no supervision and
  • Achieving success is my hallmark
  • Ability to boost team dynamics and unifying diverse agenda to a common goal

Timeline

BSC - INFORMATION TECHNOLOGY

BLUE CREST UNIVERSITY COLLEGE
09.2018 - 11.2021

IT Support Officer

SSNIT, Social Security and National Insurance Trust
01.2016 - Current

IT Administrator

Lydians International School
01.2014 - 01.2016

IT Technician

Escort Energi Limited
01.2011 - 01.2013

CCNA (Cisco Certified Network Associate) - undefined

NIIT

ADVANCED DIPLOMA - undefined

IPMC COLLEGE OF TECHNOLOGY

MCSE (Microsoft Certified System Engineering - undefined

ACCRA ACADEMY, W.A

B.E.C.E - undefined

SAINT ANTHONY’S SCHOOL

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