Clara Bonney
ACCRA
Overview
3
3
years of professional experience
Work History
BANKER
REPUBLIC BANK PLC
ACCRA
09.2022 - Current
- Participated in community outreach events to promote awareness of the bank's services.
- Maintained accurate records of all transactions within the branch's database system.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Verified customer identity using government-issued identification documents.
- Assisted with onboarding new employees by training them on banking procedures.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Analyzed customer's financial information to determine the best banking products for them.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Reconciled cash and checks against computer records at end of shift.
- Completed daily cash balancing and operated ATMs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Assisted customers by answering banking questions and recommending solutions.
- Built positive relationships with realtors to produce client referrals.
- Achieved or exceeded personal sales goals on consistent basis.
- Met with new clients and completed pre-qualification procedures.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Tracked payments, account updates and customer interactions.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Provided investment advice based on market trends and individual client financial goals.
- Customized products and services to meet specific banking requirements.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Helped customers understand and use mobile applications and online banking.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Bachelor of Science - Environmental Science
UNIVERSITY OF CAPE COAST(UCC)
CAPE COAST10-2021
Skills
- Customer service
- Sales techniques
- Relationship management
- Transaction processing
- Cash handling
- Operational efficiency
- Team collaboration
- Audit support
- Professional demeanor
- Developing work schedules
- Cross-selling expertise
- Teller background
- Due diligence
- Bank sales
Timeline
BANKER
REPUBLIC BANK PLC
09.2022 - Current
Bachelor of Science - Environmental Science
UNIVERSITY OF CAPE COAST(UCC)