Clara Bonney

BANKER

REPUBLIC BANK PLC

ACCRA

09.2022 - Current

Participated in community outreach events to promote awareness of the bank's services.
Maintained accurate records of all transactions within the branch's database system.
Ensured compliance with state and federal banking regulations through regular reviews.
Advised customers on various banking products and services such as loans, investments, and credit cards.
Verified customer identity using government-issued identification documents.
Assisted with onboarding new employees by training them on banking procedures.
Performed daily reconciliation of bank accounts to ensure accuracy of records.
Coordinated with other departments regarding customer requests or disputes resolution.
Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
Analyzed customer's financial information to determine the best banking products for them.
Provided customer service to bank clients, answering inquiries and resolving complaints.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Reconciled cash and checks against computer records at end of shift.
Completed daily cash balancing and operated ATMs.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Advised customers on bank products, services and financial planning options.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Assisted customers by answering banking questions and recommending solutions.
Built positive relationships with realtors to produce client referrals.
Achieved or exceeded personal sales goals on consistent basis.
Met with new clients and completed pre-qualification procedures.
Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
Tracked payments, account updates and customer interactions.
Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
Provided investment advice based on market trends and individual client financial goals.
Customized products and services to meet specific banking requirements.
Coordinated with internal departments to streamline operational processes and improve customer service.
Helped customers understand and use mobile applications and online banking.
Identified transaction errors when debits and credits did not balance.
Received and counted daily inventories of cash, drafts and checks.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Balanced daily cash deposits and vault inventory with zero error rate.

Overview

Work History

BANKER

Education

Bachelor of Science - Environmental Science

Skills

Timeline

BANKER

Bachelor of Science - Environmental Science

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