Claire Akua Boa-Amponsem
Accra
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Speeder and Regal Co Ltd
10.2021 - Current
- Led proposal preparation process to convey company services & capabilities using persuasive language resulting in an increase in contracts secured for the newly acquired business
- Utilized people skills, organizational insight, and experience in communication to develop relationships with key decision-makers at target companies & turn them into long-term customers
- Secured an expansion of customer base through comprehensive research, strategy building, and targeted outreach initiatives.
Operations Officer
Speeder and Regal Company Ltd
08.2021 - Current
- Make important policy, planning, and strategy decisions
- Proactively identifying cross-selling/up-selling opportunities with the existing customers
- Prepare and implement comprehensive business plans
- Plan cost-effective operations and market development activities
- Consistently achieve revenue targets in line with team/organizational objectives
- Identify references through the existing customer base to increase the sales pipeline
- Build long-term, trusting relationships with shareholders, business partners, and customers
- Measure productivity by analyzing performance data, financial data, and activity reports
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
Operations Officer
Max International LLC
05.2019 - 11.2023
- Conducted research, interviewed vendors, analyzed capabilities, and negotiated pricing to select suitable vendors and reduce procurement costs
- Ensured timely and regular delivery of supplies and improved operational efficiency through effective vendor management
- Implemented an Excel-based system to enhance work efficiency by creating a comprehensive sheet that included deadlines and item requirements, resulting in a significant increase in work efficiency.
Operations Manager
Speeder & Regal Limited
01.2022 - 07.2022
- Built a successful cross-functional team responsible for the delivery & installation of office furniture for the deputy CEOs, ensuring timely completion ahead of the deadline.
Compliance Officer
Max International LLC
09.2019 - 08.2020
- Ensured that external contractors’ agreements are followed through to the very end
- Determined compliance metrics and establish a system for tracking them
- Signed off on any marketing and advertising collateral to ensure it is compliant
- Established company policies and legal guidelines; Ensure all legal and regulatory documents are filed and monitored compliance with laws and regulations
- Interpreted contracts with external contractors in regards to the pros and cons for the company
Operations officer
Max International LLC
06.2019 - 08.2020
- As a leader I was to identify and select reliable vendors to supply our company with monthly supplies of items and equipment needed to work efficiently
- Identified and selected vendors with favorable terms and conditions for our business needs
- Established long-term partnerships with selected vendors
Operations/Compliance Assistant
Max International LLC
09.2018 - 08.2020
- Directed team into effective utilization of the latest collaborative items that reduced operational inefficiencies by
- Served customers by processing their orders and ensuring they get their commissions paid on time
- Optimized business functionality by making process improvements and managing quality assurance programs
- Run day-to-day bank transactions for the office in line of purchases and supplies
- Ensured that customers’ bank details are properly entered into the system for payments
- In charge of issuing petty cash.
Product/ Marketing Officer
Dusk Capital Ghana Accra
06.2017 - 08.2018
- Led initiative over the "Dusk Capital investment 24/7" project with a USSD (
- 713
- 200#) to expand the client base and promote new investment products through targeted cold calls and emails, resulting in increased revenue and market share
- Conducted research, developed script and templates, supervised sales reps, tracked progress, developed key relationships, and facilitated onboarding of new clients to achieve project success., Start Date - Finish Date
- As a team leader, I spearheaded an initiative to enlarge our client base and promote a new investment product
- To achieve this, we employed a targeted approach of making cold calls and sending cold emails to potential clients
- Through effective leadership and team coordination, our project successfully enlarged our client base and generated significant interest and investment in our new product
- The project resulted in increased revenue and market share for our company, further solidifying our position as a leader in the industry.
Product/ Marketing Officer
Dusk Capital Limited
08.2017 - 06.2018
- Managed the entire product line life cycle from strategic planning to tactical activities
- Specified market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers
- Drove a solution set across development through market requirements, product contracts, and positioning
- Developed and implemented a company-wide go-to-market plan, working with all departments to execute it
- Analyzed potential partner relationships for the product
- Developed effective marketing and sales campaigns for Dusk Capital investments portfolio
- Worked with the Investment Principal and be responsible for the investment process for any new alternative asset investment including sourcing, due diligence, and presentation
- Provide support to the Investment Team as and when required in other aspects of investment-related work.
Financial Cordinator
Dusk Capital Limited
02.2017 - 08.2017
- Worked through the unsightly CRM system to book meetings with investors
- Identified and developed new business opportunities
- Effectively recommended investment plans suitable for clients based on the generated KYC status.
Operations Support Assistant
Vivo Energy Ghana LTD
11.2016 - 12.2016
- Developed a comprehensive marketing campaign plan for the project named the Shell Taxi Bonanza project
- Participated in weekly fuel station activations to communicate the project to the public
- Engaged customers, educated and convinced them to participate in the project
- Collaborated with the sales team to ensure seamless implementation of the project
- Coordinated with vendors and suppliers to ensure the timely delivery of rewards and prizes
- Monitored and tracked the progress of the project, and provided regular reports to management
Operations Support Assistant
Vivo Energy Ghana Limited
10.2015 - 10.2016
- Enhanced the distribution and availability of products in retail outlets
- Reported to senior management on client needs and service delivery issues
- Organized and monitored inventory levels to maximize efficiency
- In charge of all data kept on the receiving and delivery of stock
- Assisted in preparing retail sales and business agreements
- Processed daily inventory of all fuel stations, updating the system with stock levels from station managers to ensure effectiveness & efficient stocking.
Acting Territory Manager
Vivo Energy Ghana Limited
06.2016 - 09.2016
- Managed a group of retail Outlets across a geographical area
- Ensured the consistent delivery of Vivo Energy Ghana’s customer commitment at the retail site level
- Negotiated retailer contracts as well as managed contract compliance
- Managed Health Safety, Security, and Environment (HSSE) compliance as per Vivo requirements
- Maintained positive retailer relationships, coaching and helping them achieve their business and personal development targets.
Acting Territory Manager
Vivo Energy Ghana Accra
06.2016 - 09.2016
- Managed Retail Outlets: As a leader, I was responsible for managing a group of retail outlets across a geographical area
- This involved overseeing day-to-day operations, ensuring efficient service delivery, and coordinating with the sales team to drive revenue growth
- Ensured Compliance and Contract Management: I also ensured the consistent delivery of Vivo Energy Ghana's customer commitment at the retail site level, managed contract compliance and negotiated retailer contracts to ensure favorable terms for the company
- Additionally, I oversaw Health Safety, Security, and Environment (HSSE) compliance as per Vivo Energy's requirements
- Maintained Positive Retailer Relationships: To ensure the success of the retail outlets, I maintained positive retailer relationships by coaching and helping them achieve their business and personal development targets
- I guided sales and marketing strategies, product placement, and customer service, while also addressing any concerns or issues raised by retailers in a timely and effective manner.
Sales Representative
Sterex Enterprise Accra
06.2014 - 08.2014
- Identified and developed new business opportunities
- Implemented sales and marketing strategies to drive profitability
- Effectively negotiated price, quantit,y and payment terms to achieve business plans
- Delivered a high level of service to customers
Education
Post Graduate Degree (Bachelor of Laws LLB) Graduation -
University of Professional Studies (UPSA)
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science and
Technology
WASSCE - General, Arts
Ghana Christian International High School
GCE O-Level - undefined
Ghana Christian International High School
Skills
- SKILLS & INTERESTS
- Skills:
- Microsoft Office Suite Expertise
- Leadership
- Revenue Generation
- Process Improvement
- Client Relations
- Customer Relationship Management
- Team Leadership
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Operations Manager
Speeder & Regal Limited
01.2022 - 07.2022
Operations Manager
Speeder and Regal Co Ltd
10.2021 - Current
Operations Officer
Speeder and Regal Company Ltd
08.2021 - Current
Compliance Officer
Max International LLC
09.2019 - 08.2020
Operations officer
Max International LLC
06.2019 - 08.2020
Operations Officer
Max International LLC
05.2019 - 11.2023
Operations/Compliance Assistant
Max International LLC
09.2018 - 08.2020
Product/ Marketing Officer
Dusk Capital Limited
08.2017 - 06.2018
Product/ Marketing Officer
Dusk Capital Ghana Accra
06.2017 - 08.2018
Financial Cordinator
Dusk Capital Limited
02.2017 - 08.2017
Operations Support Assistant
Vivo Energy Ghana LTD
11.2016 - 12.2016
Acting Territory Manager
Vivo Energy Ghana Limited
06.2016 - 09.2016
Acting Territory Manager
Vivo Energy Ghana Accra
06.2016 - 09.2016
Operations Support Assistant
Vivo Energy Ghana Limited
10.2015 - 10.2016
Sales Representative
Sterex Enterprise Accra
06.2014 - 08.2014
Post Graduate Degree (Bachelor of Laws LLB) Graduation -
University of Professional Studies (UPSA)
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science and
Technology
WASSCE - General, Arts
Ghana Christian International High School
GCE O-Level - undefined
Ghana Christian International High School
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