Cindy Delali Dzebu
Accra
Summary
I am a confident , enthusiastic ,self-motivated individual with excellent training and
certifications in Advanced Diploma in Customer Service , and Diploma in Beauty Therapy ,who always strives to achieve the highest
standard in which ever task is undertaken especially in any field that requires customer service, beauty therapy or service delivery. I am a well presented and confident individual with the tested and proven ability to provide exceptional customer service.
I possess an outgoing personality and good interpersonal skills, with the ability to
working multinational team.I have the ability to build and maintain good
relationship with all superiors and subordinates ,through a genuine desire
understanding their needs.Having spent many of my childhood years competing in
publics peaking competitions I have honed my communication skills from an early
age and as such,feel comfortable communicating with people from all walks of life or backgrounds.I believe I am well spoken,approachable and pay great attention to
detail and professional attitude.
Overview
5
5
years of professional experience
Work History
Senior Beauty Therapist
Exotic Trendz’s
02.2019 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Increased salon revenue through upselling additional services and retail products to clients.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Collaborated with team members to create seasonal promotions, resulting in an increase in bookings and sales.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Implemented new treatment protocols, ensuring adherence to industry best practices and company standards.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Processed payments, entering sales in register for prompt customer service.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed up with customers to increase satisfaction with purchases and services.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Recommended specific hair and beauty products to meet individual customer needs.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Styled hair, makeup and nails for customers for special events and occasions.
- Offered professional cuts, color services and extensions to salon customers.
Education
Diploma - Beauty Therapy
Obby’s School Of Beauty Therapy
02.2019
Skills
- Eyelash extension application
- Deep Tissue Massage
- Advanced facial techniques
- Eyebrow shaping mastery
- Hygiene and sanitation standards
- Strong Communication Skills
- Manicure and Pedicure Expertise
- Advanced Waxing Techniques
- Spa management experience
- Professionalism and Etiquette
- Product Knowledge Expert
- Expert skin analysis
- Customer Needs Assessment
- Cosmetics and Facial Care Services
- Relationship Building
- Customer Service
- Sales closing
- Service Consultations
- Customer Engagement
- Sales proficiency
- Organization and Multitasking
- Beauty Trends
- Makeup Application
- Manicures and Pedicures
- Cosmetics selection assistance
- Makeup techniques
- Styling Suggestions
- Eyebrow Shaping
- Facial Hair Removal
- Wig Styling
- Creativity and Originality
- Clipper and Trimmer Operation
- Tool, Equipment, and Surface Sanitizing
- Nail Treatments
- Nail Care
- Professionalism
- Product Knowledge
- Multitasking Abilities
- Nail Polish Application
- Time Management
Timeline
Senior Beauty Therapist
Exotic Trendz’s
02.2019 - Current
Diploma - Beauty Therapy
Obby’s School Of Beauty Therapy