Cindy Adjabeng
Accra
Summary
Cindy is a hardworking, quick learner and always willing to learn new skills. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Societe Generale Ghana
07.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
NATIONAL SERVICE (Bank Teller)
GCB Bank Limited
Accra
09.2018 - 08.2019
- Responsible for handling, processing and servicing of customers banking transactions in a prompt, efficient and accurate manner
- Processing customers deposits, withdrawals and payments in a professional manner
- Recommending bank products that meet a customer's precise needs
- Checking cheques and making sure they have been correctly written out and dated before payment
- Checking and verifying the identification of customers who ask for banking services
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions
INTERN (Credit Officer)
Capital and More Microfinance Limited
Accra
06.2016 - 10.2016
- Answering and placing phone calls
- Clerical duties
- Assist in the overall maintenance of the office Filling of documents
- Following up on loan defaulters
Sales person/Cashier
Game Ghana Limited
Accra
03.2014 - 06.2015
- Greet customers and ascertain what each customer wants or needs
- Scan goods and collect payments
- Redeem stamps and coupons
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain records related to sales
Education
BBA - Accounting
Kwame Nkrumah University of Science And Technology
Kumasi08-2022
HND - Accountancy
Koforidua Technical University
06.2018
W.A.S.S.C.E. -
Nkawkaw Senior High School
06.2013
Skills
- Communication skills
- Presentation skills
- Planning skills
- Analytical skills
- Reliability
- Attention to details
References
- Ms. Lorinda Buacca, Head, Customer Service, Capital & More MFI, P.O. Box GP PMB 718, Accra-Central, Ghana, 0246801641, lbuacca@gmail.com
- Mrs. Jemima Cofie, Head, Credit, Capital & More MFI, P.O. Box GP PMB 718, Accra-Central, Ghana, 0244253017, jemmygirl2000@yahoo.com
Trainingprogrammes
- Customer Experience (GCB Bank Ltd)
- Anti-money Laundering (GCB Bank Ltd)
- Sales and Marketing (Capital and More Microfinance Ltd)
- Personal Grooming (Capital and More Microfinance Ltd)
- Cash handling (Game Limited)
Languages
English
First Language
Timeline
Customer Service Representative
Societe Generale Ghana
07.2021 - Current
NATIONAL SERVICE (Bank Teller)
GCB Bank Limited
09.2018 - 08.2019
INTERN (Credit Officer)
Capital and More Microfinance Limited
06.2016 - 10.2016
Sales person/Cashier
Game Ghana Limited
03.2014 - 06.2015
BBA - Accounting
Kwame Nkrumah University of Science And Technology
HND - Accountancy
Koforidua Technical University
W.A.S.S.C.E. -
Nkawkaw Senior High School