Hi, I’m
Christopher Idoko
Benin City
Summary
Proactive Radio Access Network Team Supervisor with extensive experience in managing team performance and fostering cross-functional collaboration. Skilled in conflict resolution, technical troubleshooting, and process improvement. Bringing strong leadership, effective communication, and a focus on operational excellence to advance career opportunities.
Diligent Telecommunication Engineer with proven track record in managing and guiding team members towards achieving set goals. Successfully led multiple projects, ensuring timely completion and adherence to quality standards. Demonstrated skills in conflict resolution and strategic planning.
Professional supervisor with extensive experience in overseeing team operations and ensuring productivity. Known for fostering collaborative environment and driving results. Reliable and adaptable, capable of meeting changing needs while maintaining focus on key objectives.
Overview
11
years of professional experience
Work History
Anchor Engineering Services
RADIO ACCESS NETWORK TEAM SUPERVISOR
06.2024 - Current
Job overview
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 12 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Huawei Technologies Co. Nig
Field Maintenance Engineer{FME}
02.2016 - 11.2023
Job overview
- Supported new equipment installations, ensuring proper setup and integration into existing systems.
- Ensured customer satisfaction by providing prompt and efficient onsite support for critical field equipment.
- Achieved operational excellence by continuously refining workflows in response to changing client needs.
- Improved system performance through troubleshooting, diagnosing, and resolving complex technical issues.
Huawei Technologies Co. Nig
Field Support Technician
03.2014 - 02.2016
Job overview
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Reduced downtime with preventative maintenance of equipment in the field, ensuring optimal functionality.
- Established strong lines of communication with customers regarding status updates on pending service requests or repairs needed in their facilities or infrastructure setups.
- Coordinated efficiently between internal departments such as engineering and sales for proper resource allocation during project installations or upgrades.
IPNX NIGERIA LIMITED
TELECOMMUNICATION SUPPORT TECHNICIAN
06.2013 - 03.2014
Job overview
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Education
BENUE STATE POLYTECHNICUGBOKOLO, BENUE STATE, NIGERIA
from ELECTRICAL INSTALLATION & MAINTENANCE WORKS
12-2002
University Overview
- Completed Coursework: ELECTRICAL INSTALLATION & MAINTENANCE WORKS, 2002
- Professional Development Studies: DOMESTICS ELECTRICAL INSTALLATION & REPAIR WORKS, 2003
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Performance Improvement
- Staff Training
- Motivational Skills
- Employee Engagement
- Innovation management
Languages
English
Bilingual or Proficient (C2)
hausa
Advanced (C1)
Timeline
RADIO ACCESS NETWORK TEAM SUPERVISOR
Anchor Engineering Services
06.2024 - Current
Field Maintenance Engineer{FME}
Huawei Technologies Co. Nig
02.2016 - 11.2023
Field Support Technician
Huawei Technologies Co. Nig
03.2014 - 02.2016
TELECOMMUNICATION SUPPORT TECHNICIAN
IPNX NIGERIA LIMITED
06.2013 - 03.2014
BENUE STATE POLYTECHNIC
from ELECTRICAL INSTALLATION & MAINTENANCE WORKS
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