Christopher A. Williams
Accra
Summary
Hospitality leader with over 23 years of expertise in luxury hotel management, overseeing hospitality operations, pre-opening projects, and driving guest satisfaction strategies. Proven track record of delivering operational excellence, maximizing revenue, and enhancing guest experiences across a range of prestigious properties. Specializes in luxury, resort, and conference hotels, with a strong background in team development, operational efficiency, and strategic market positioning.
Overview
24
24
years of professional experience
Work History
Executive Club Manager
Accor. Mövenpick Ambassador Hotel
09.2023 - Current
- Company Overview: (260 keys 5-star hotel)
- Directed operations for 57 premium rooms of the hotel, including Presidential and Ambassador Suites
- Achieved a 15% increase in guest satisfaction scores through premium guest experience programs
- Renovated premium rooms to elevate luxury appeal, boosting occupancy by 10%
- Reduced staff turnover by 25% through leadership training and team development
- Increased RevPAR by 20% through strategic pricing and marketing
- (260 keys 5-star hotel)
Duty Manager
Accor. Mövenpick Ambassador Hotel
10.2018 - 09.2023
- Company Overview: (260 keys 5-star hotel)
- Ensured compliance with operational standards and financial guidelines
- Introduced a new quality control system, reducing guest complaints by 20%
- Improved direct bookings by 25% through targeted marketing campaigns
- Streamlined complaint resolution processes, cutting response time by 30%
- Achieved a 10% reduction in operational costs through effective resource management
- (260 keys 5-star hotel)
Duty Manager
Mövenpick Hotels & Resorts
04.2012 - 09.2018
- Company Overview: (260 keys 5-star hotel)
- Consistently maintained a 4.5+ star guest satisfaction rating on TripAdvisor
- Increased staff engagement scores by 30% through team-building initiatives
- Boosted repeat bookings by 20%, demonstrating improved guest loyalty
- (260 keys 5-star hotel)
Pre-Opening General Manager
Beige Village Golf Resort & Spa
04.2011 - 04.2012
- Company Overview: (3-star conference hotel)
- Led the successful launch of the 3-star conference hotel
- Planned & executed the hotel's opening strategy, achieving full operational readiness in six months
- Launched a golf membership program, increasing revenue by 30% in the first year
- Achieved 95% occupancy within the first three months of operation
- (3-star conference hotel)
General Manager
New Capital View Hotel
04.2009 - 04.2011
- Company Overview: (170 keys 3-star hotel)
- In charge of the day-to-day management of hotel operations, ensuring smooth functioning across all departments
- Oversaw a major conference center upgrade, increasing event capacity and bookings by 40%
- Enhanced event-related revenue by 30% year-over-year through targeted sales and marketing strategies
- Established a corporate client loyalty program, boosting repeat conference bookings by 25%
- Improved staff productivity by 20% through tailored training sessions and performance management systems
- (170 keys 3-star hotel)
Pre-Opening General Manager
Mac-Dic Royal Plaza Hotel
03.2007 - 03.2009
- Company Overview: (40 keys 3-star hotel)
- Directed the opening of a 3-star, 70-room conference hotel
- Boosted initial occupancy rates by 20% through local marketing efforts
- Reduced training costs by 20% with in-house programs
- (40 keys 3-star hotel)
General Manager
Radach Memorial Centre Hotel
02.2005 - 02.2007
- Company Overview: (70 keys 3-star hotel)
- Implemented a new booking system to improve reservation accuracy
- Achieved an average customer satisfaction score of 4.6 stars
- Increased employee retention by 30% through training and career development
- Improved operational efficiency by 15% by introducing cost control measures and process optimizations
- Enhanced marketing efforts, resulting in a 25% increase in local event and group bookings
- (70 keys 3-star hotel)
Park Manager
Lakeside Marina Park
01.2004 - 01.2005
- Increased Park attendance by 15% with new attractions and services
- Improved profit margins by 20% through cost reduction strategies
Hospitality Management Lecturer
Graduate School of Management & Principals College
12.2000 - 01.2005
- Delivered courses in hospitality management with an average course evaluation rating of 4.8/5
- Achieved an 80% graduate employment rate through effective mentorship
Education
Diploma - Business Administration and Management
Cambridge International College. U
Executive Masters - Hospitality Management
Cape Coast University
2024
Diploma - Hotel Operations & Management
Cambridge International College . U
Diploma - Tourism and Travel Agency Management
Cambridge International College.
Certificate in Travel and Tourism Management - undefined
Institute of Commercial Management
Skills
- Guest satisfaction and loyalty strategies
- Revenue and occupancy management
- Pre-opening hotel operations
- Luxury and Premium Hotel Management(3-5 star)
- Conference, Business, & Event Hotel Operations
- Resort Management (Golf & Leisure facilities)
- Nightlife and Entertainment Venue Management
- Marina and Waterfront Facility Management
- Revenue and market expansion
- Total Quality Improvement
Accomplishments
Set up a 3 star hotel and in one year won 2 awards at the West Africa travel and tourism awards 2012
Affiliations
- Hotel General Management Training Course (Hotcatt. Training college. Accra)
- Hotel Operations Training (Mövenpick Hotels &Accor) (2012-2025)
- Mövenpick Ambassador Hotel Leadership Programme.Ghana 2022
- Accor Emerging Leaders Programme | Dubai, 2023.
- Accor Heartist Training Levels 1-4 .Ghana (2012-2025)
- Executive Certificate in Managerial Leadership (Afrilead)Spintex. Ghana
- Quality Customer Care and Change Management Workshops. Ghana. Achievements
- West Africa Hospitality Awards – Best Male Professional, 2023
- 2 Gold Award at the 2012 WATTAAwards for excellence in hospitality in Africa.
- Successfully led two hotel pre-openings, achieving operational readiness and guest satisfaction
- Enhanced guest service ratings at Mövenpick Ambassador Hotel through effective leadership and process improvements, Member of the Ghana Hotels Association.
- Member of the International Hotel & Restaurant Association
Languages
English
Advanced (C1)
Interests
Music and Movies
Timeline
Executive Club Manager
Accor. Mövenpick Ambassador Hotel
09.2023 - Current
Duty Manager
Accor. Mövenpick Ambassador Hotel
10.2018 - 09.2023
Duty Manager
Mövenpick Hotels & Resorts
04.2012 - 09.2018
Pre-Opening General Manager
Beige Village Golf Resort & Spa
04.2011 - 04.2012
General Manager
New Capital View Hotel
04.2009 - 04.2011
Pre-Opening General Manager
Mac-Dic Royal Plaza Hotel
03.2007 - 03.2009
General Manager
Radach Memorial Centre Hotel
02.2005 - 02.2007
Park Manager
Lakeside Marina Park
01.2004 - 01.2005
Hospitality Management Lecturer
Graduate School of Management & Principals College
12.2000 - 01.2005
Diploma - Business Administration and Management
Cambridge International College. U
Diploma - Hotel Operations & Management
Cambridge International College . U
Diploma - Tourism and Travel Agency Management
Cambridge International College.
Certificate in Travel and Tourism Management - undefined
Institute of Commercial Management
Executive Masters - Hospitality Management
Cape Coast University
Similar Profiles
Leyla GasimovaLeyla Gasimova
Financial Controller at ACCOR Group (Mövenpick Hotel)Financial Controller at ACCOR Group (Mövenpick Hotel)
Ruben AtimuRuben Atimu
Store Keeper at Mövenpick Ambassador Hotel AccraStore Keeper at Mövenpick Ambassador Hotel Accra
Hamada AbdelhakamHamada Abdelhakam
ACTING HOTEL OPERATIONS MANAGER at ACCOR HOTELS & RESORTS MÖVENPICKACTING HOTEL OPERATIONS MANAGER at ACCOR HOTELS & RESORTS MÖVENPICK