Christopher Annan

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Developed training programs to enhance team skills and knowledge sharing.
• Conducted regular performance reviews, providing feedback to team members.
• Coordinated cross-functional teams to ensure project alignment and execution.
• Organized team meetings with department heads to discuss upcoming projects or events requiring additional staff support.
• Responded to customer issues to provide immediate resolution and improve retention.
• Developed and maintained staff scheduling systems for optimal coverage.
• Monitored attendance and adjusted schedules to minimize disruptions.

WAITER, 12/2023 - PRESENT

Banjo Restaurant, Oyster Box Restaurant

• Shift leader servicing a 120-cover fine dining restaurant.

• Responsible for supervision of pre service opening set up.

• Navigating the complete service journey from guest arrival to departure, greeting, seating, and order

taking to company standards.

• Guest management regarding food and service feedback, resolving issues, and

ensuring service standards are met.

• Rotation into the bar when bartender is off duty and taking responsibility for cocktail preparation and

barista duties.

• Supporting new team members as their first point of contact, though onboarding

and training.

• Checking in/out guests booked in the rooms, confirming bookings, assigning

guestrooms, and ensuring all relevant details are gathered.

• Monitoring company email account and responding to enquiries and feedback.

• Responsible for table allocations to optimize service flow, and allow table turns to

maximize revenue generation.

• Responsible for evening closing processes, including payment reconciliation and reporting.

• Pre opening cleaning checks to ensure the highest standard of cleanliness.
• Participated in regular inventory checks of bar supplies and food products stored in kitchen area.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Established good customer relations and excellent service to build and retain loyal customers.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Worked in cooperation with front and back of house staff to ensure smooth operations.

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
• Suggested additional items to customers to increase restaurant sales.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Served food and beverages to patrons and confirmed complete orders.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Informed customers of daily specials and signature menu items.

• Maintained cleanliness, neatness and organization of customer areas.
• Handled various cleaning duties to keep common areas neat and organized.
• Answered guest questions regarding amenities and services and offered assistance in solving problems.
• Interacted positively with guests and coworkers to build professional relationships.
• Communicated with management regarding special requests to meet guests' needs.

• Assessed milestones on weekly basis to keep track of team members' progress and offered insight to get workflows back on track.
• Coached team members to consistently exceed superior customer service standards.
• Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
• Assigned work to team members and evaluated performance against standards.
• Settled disputes or helped solve other customer concerns.