CHRISTIANA VIVATE FITZ-ODOI
Accra
Summary
Dynamic professional with over 9 years of experience in customer service, executive support, operations coordination, and stakeholder engagement. Proven ability to streamline processes, support senior leadership, and improve service delivery. Currently expanding expertise in data analytics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AI Career Essentials Program Mentor
ALX (Online)
01.2025 - Current
- - Mentored over 1,000 learners across six cohorts, supporting engagement and programme completion.
- - Collaborated with mentors to host assignment clinics and build learner community.
- - Supported learners in resolving programme-related challenges and encouraged progression to advanced ALX programmes.
Personal Assistant to the Country Manager
McDan Shipping Company Ltd
Liberia
10.2019 - 06.2024
- - Represented the Country Manager in meetings and provided detailed briefings on engagements.
- - Communicated with clients and stakeholders and responded to RFQs, contributing to a 30% increase in secured jobs.
Personal Assistant to the Executive Chairman
McDan Group Ltd
Accra
04.2018 - 09.2019
- - Managed executive schedules and coordinated meetings, improving operational efficiency.
- - Implemented a digital filing system, increasing document retrieval speed and productivity.
- - Conducted research and prepared summaries to support executive decision-making.
Client Service Executive
McDan Shipping Company Ltd
Accra
10.2017 - 03.2018
- - Managed client inquiries related to shipping, customs clearance, and delivery timelines.
- - Provided shipment tracking updates and maintained strong client relationships.
- - Recognized for excellence in customer service.
National Service Personnel
McDan Shipping Company Ltd
Accra
09.2016 - 10.2017
- - Coordinated logistics for multiple shipments and maintained accurate documentation.
- - Prepared reports on cargo volumes and client interactions.
- - Awarded Best Client Service Executive during national service.
Education
Bachelor of Arts - Social Work with Sociology
University of Ghana
01.2016
Skills
- Communication & Stakeholder Engagement
- Administrative & Executive Support
- Operations Coordination
- Data & Reporting (Google Sheets, SQL)
- Google Workspace, Zoom, Canva
- Attention to Detail & Integrity
- Teamwork, Adaptability & Continuous Learning
Websites
Certification
- ALX: Virtual Assistant, AI Career Essentials, Professional Foundations Programme
- Data Analytics – ALX
- Google Data Analytics Certificate – Coursera
- Data Analyst Associate Certification – DataCamp
References
- Emelia, Amponsah, General Manager, emelia@mcdanshipping.com, 0277482561, McDan Shipping Company Limited
- Emmanuel, Obodai Sai, Business development Manager, Emmanuel.sai@omagroup.com, 0244474572, OMA logistics
LANGUAGES
English – Proficient
Timeline
AI Career Essentials Program Mentor
ALX (Online)
01.2025 - Current
Personal Assistant to the Country Manager
McDan Shipping Company Ltd
10.2019 - 06.2024
Personal Assistant to the Executive Chairman
McDan Group Ltd
04.2018 - 09.2019
Client Service Executive
McDan Shipping Company Ltd
10.2017 - 03.2018
National Service Personnel
McDan Shipping Company Ltd
09.2016 - 10.2017
Bachelor of Arts - Social Work with Sociology
University of Ghana