CHRISTIANA KOFIE
Orchid Avenue, Tantra-Hills Achimota-Accra
Summary
A goal-oriented, young dynamic professional with a proven track record in client relations and marketing, honed at FIRST NATIONAL BANK among other multinational corporate firms within the decade of corporate work experience.
Gifted writer, skilled in public speaking and event management, achieving significant results in stakeholder engagement and brand awareness. Excellent verbal and written communication, problem-solving, and multitasking skills. An admirable team player with great potentials for leadership.
Overview
11
11
years of professional experience
Work History
Client Service Representative
FIRST NATIONAL BANK GHANA
11.2022 - Current
- Render Helpful, Accessible and Convenient assistance to customers in accordance with the FNBG Promises to deliver outstanding customer service by maintaining a professional demeanor for the optimum benefit of all stakeholders.
- Champion the sale & promotion of all banking products to new groups and existent customers and onboard new customers through Account opening and targeted sales including cross-selling.
- Act as Financial advisor and an Ad-hoc Relations personnel at branch level to serve the needs, address complaints and improve the lives of customers & other stakeholders internally and externally.
- Responsible for deposit mobilization through clients engagements and developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Render relevant assistance to all stakeholders in the areas of marketing, administration and other branch processes.
Retail Sales Team Lead - Accra Branch 1
SANLAM INSURANCE GHANA
09.2022 - 11.2022
- Championed successful seasonal sales & marketing refresher forum at the branch level that generated heightened interest from all members.
- Assisted in the recruitment of top talent for retail sales positions, contributing to the development of a high-performing team culture.
- Spearheaded in-store promotions, driving foot traffic and increasing overall sales revenue for the team and the branch.
- Developed the blue print for digitalized reporting at the branch level for the sales and marketing unit.
International Relations Officer
THE BUSINESS EXECUTIVE GROUP
10.2020 - 08.2022
- Supervised the overall Administrative, Research, Marketing, Management and logistics of the international relations wing of the multinational Group.
- Champion the marketing of new projects and products under the business executive group through public speaking engagements and media interviews, raising awareness of the award-winning global print publications / magazine that highlights our global corporate programs and personalities.
- Led delegations under the office of the Group CEO at various international events to represent the business' interests, promoting collaborative solutions for shared challenges.
- Developed concepts and rationales for new international projects, conducted feasibility study / extensive research on global affairs, providing valuable insights for decision-making processes.
- Effectively communicated the marketing strategy to internal and external stakeholders for various projects.
- Facilitated the correspondence between collaborating counterparts in several international trade missions.
- Coordinated with stakeholders to Facilitate visas and other hospitality arrangements for diplomatic delegates and other corporate heads.
Business Developer & Virtual Marketer.
FILZ PROPERTY SERVICES
03.2018 - 09.2020
- Increased client base by identifying new business opportunities and implementing strategic sales approaches and segregate the market for top leads.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Negotiated, marketed and facilitated specialized sales; including lands as well as the rental of luxury properties.
- Served as a Business analyst to liaise with legal team on legally related matters.
- Design Proposals and draft contracts
- Developed periodic progress charts on business operations
- Acted as a trustee between potential buyers [clients] and property owners
- Answerable to the likely questions posed in the industry
- Managed the petty cash wallets.
- Provide resource trainings for new staff.
Group Secretary & Virtual Marketer
JOHNTECH GROUP OF COMPANIES
06.2015 - 11.2017
- Provided efficient and responsive administrative, organizational, and logistical services to the executive director and other stake holders of the business group with its subsidiaries.
- Ensured timely completion of projects by tracking deadlines and following up with team members as needed.
- Enhanced group communication by organizing and distributing meeting agendas and minutes.
- Call centre management and virtual marketer for the business group and its subsidiaries.
Marketing Associate & Accounts Clerk
KWALITEX COMMERCIAL COMPANY LTD
06.2013 - 02.2015
- Coordinated with the marketing heads to launch innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Assisted the accounts department with financial related tasks.
Education
Basic Literacy in French
INSTITUTE FRENCH KASA
11.2024
Bachelor of Science - Accounting And Finance
UNIVERSITY OF GHANA
LEGON, ACCRA-GHANA02.2019
Skills
- Client Relations
- Marketing
- Public Speaking
- Writing
- Event Management
- International relations
- General Administration
- Sales
Accomplishments
2017
EDITORIAL ACCOLADES: Proof Reader – Amoah et al. Energy, Sustainability and Society
2017
CONTENT DEVELOPER –Evangel Magazine Gamma edition
2019
VERIFIED BROOKER – Ghana Association of Real Estates and Property management firms
2018
BEST VOLUNTEERING STAFF OF THE YEAR– Filz Property Services Ltd.
2018
Elected as WOMENS COMMISIONER, UG DE SRC
2019
PROPONENT OF THE 360 – BEAUTY PROJECTS
2018/19
Recipient of OUTSTANDING FEMALE STUDENT OF THE YEAR DE-SRC Excellence Awards 2019, UG
2022
PROJECT LEAD: Feminine Nigerian Achievement Awards and SHE ACHIEVERS Network launch, Lagos
2022
PROJECT LEAD: Most Respected CEOs Awards; Mauritius, Dubai, Ghana & Nigeria
2021
FORERUNNER & PROJECT LEAD: Africa-Canary Islands Business Conference and Trade mission
2023
FIRST FEMALE YOUTH PRESIDENT, Fountain Gate Chapel, Gate Pastures, Accra.
Timeline
Client Service Representative
FIRST NATIONAL BANK GHANA
11.2022 - Current
Retail Sales Team Lead - Accra Branch 1
SANLAM INSURANCE GHANA
09.2022 - 11.2022
International Relations Officer
THE BUSINESS EXECUTIVE GROUP
10.2020 - 08.2022
Business Developer & Virtual Marketer.
FILZ PROPERTY SERVICES
03.2018 - 09.2020
Group Secretary & Virtual Marketer
JOHNTECH GROUP OF COMPANIES
06.2015 - 11.2017
Marketing Associate & Accounts Clerk
KWALITEX COMMERCIAL COMPANY LTD
06.2013 - 02.2015
Basic Literacy in French
INSTITUTE FRENCH KASA
Bachelor of Science - Accounting And Finance
UNIVERSITY OF GHANA
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