CHRISTIANA ELIKPLIM KUGBLENU
Accra
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute lo company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Jumia Ghana
06.2019 - 01.2026
- Receiving inbound and making outbound calls.
- Acknowledging and resolving customer's complaints.
- Give customers information about products and services.
- Attract potential customers by answering product and service questions and suggest information about other products and services.
- Assist with refunds and process refunds.
Teaching Assistance
Ga West Municipal Assembly-PMB 2
09.2017 - 08.2018
- Ensuring daily actions of the students.
- Preparing of daily reports for students.
- Lesson notes daily.
Office Administrator and Consumer Finance
Furniture City
09.2014 - 01.2018
- Welcoming visitors and solving their problems.
- Managing security and telecommunication systems.
- Handling queries and complaints via phone, email and correspondence.
- Taking messages and ensuring they are passed to appropriate staff members in time.
- Oversee day - to day functioning of the office.
- Ensure Administrative processes run smoothly.
- Provide support to staff and management.
- Ensure accuracy of activity balances recorded in the general ledger and that regulatory reports are in compliance with the banks accounting policies.
- Providing variances analysis with meaningful commercial commentary.
- Building strong working relations with a range of colleagues both within and outside of finance.
Education
PR -
Ghana Institute of Journalism
Chemu Secondary School
Skills
- Proficient with Microsoft Office
- Internet
- Electronic communications
- Multitasking Management
- Documentation
- Call Management
- Complainant Resolution
- Account Updating
- Data Entry
- Call center Operation
References
- Mr. Hiader, Furniture City, 0245517594
- Mr. George Awuah, Operations Manager, Jumia Ghana, 0558609216
Timeline
Customer Service Agent
Jumia Ghana
06.2019 - 01.2026
Teaching Assistance
Ga West Municipal Assembly-PMB 2
09.2017 - 08.2018
Office Administrator and Consumer Finance
Furniture City
09.2014 - 01.2018
PR -
Ghana Institute of Journalism
Chemu Secondary School