Christiana Dovlo
Accra
Summary
Goal-oriented professional dedicated to achieving organizational success and fostering personnel development. Excels at rising to challenges and seizing opportunities.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Telepermance (Formally Majorel)
5th Avenue Corporate Offices, Cantonments,Accra
11.2023 - Current
- Provided high-quality customer service via email, achieving a 95% satisfaction rate and resolving 40+ queries daily.
- Developed comprehensive knowledge of customer products and services, enhancing troubleshooting efficiency by 75%.
- Met all deadlines in a fast-paced environment, gaining expertise in online advertising services and contributing to a 35% increase in task completion efficiency.
Beauty Merchandiser or Advisor
Unilever
Accra
08.2022 - 10.2023
- Visit allocated outlet (two Melcom shops and Palace Mall) two days in each outlet where Unilever products are sold each day and engage customers by getting feedbacks on products and customers suggestions on product improvement
- Also advise customer on Unilever beauty products
- Their deodorant (sprays and roll on), body lotions, sprays, hand creams, shower gels, beauty bar soap, shampoo, Pepsodent
- Fill out product out of stock tracker and submit
- Make sure you do face up for all Unilever products on the shelve and check price tag on each of them
- Check out on product availability and shortage of products and place an order
- Supervise daily activities of merchandiser for local Unilever products
- That's domestic
- Sales tracking to ensure the number of product purchased whilst present in the outlet
- Draft a report on all the activities that went on in the outlet whilst present and submit by close of day
- Suggest personal opinion on issues affecting sales and how it can be solved
Customer Service Representative
Airteltigo
09.2018 - 01.2022
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Cancel or upgrade customers accounts
- Assist with placement of order, refunds, or exchanges
National Service
Cadbury Ghana Limited (Mondelēz International)
09.2017 - 08.2018
- Assist in the planning processes by designing creative brands and contributing activity to the sales and operation planning process, going for market survey and writing reports
- Assist to maximise sales by implementing branded programs including advertising, promotion, and merchandising and publicity on due dates, design and source appropriate materials in line with consumer and customer strategies and sourcing policy
- Assist in the carrying out field monitoring and ensuring the outdoor and pos materials are in prime locations in the right channels and in the best state
- Assist in the maximisation, brand profitability by controlling consumer marketing spend
- Assisted in payroll duties like, calculating of employees’ salaries and overtime
- Also, assisted in monthly and annual stock counts
Intern
Events and All Company Limited
07.2016 - 09.2017
- Supply of food to companies, weddings and other events
Customer Service Representative
Ison Xperiences
- Company Overview: DCM (Digital Credit Management)
- Resolve customers' complaints via phone, mail about their inability to access short term loans from the DCM platform
- Escalate customers' complaints to the back office team for assistance, if the issue cannot be resolved by the agent immediately
- Use telephones to reach out to customers and verify account information
- Calculate customers loan interest on the principal via phone for the customer
- Calculate customers penalty on principal, if customers term of payment elapses via phone
- DCM (Digital Credit Management)
Education
BSc - Business Administrations
University of Ghana
01.2017
WASSCE -
Nkwatia Senior High Schools
01.2012
Skills
- Excellent team player
- Excellent customer service
- Good communication skills
- Good in the field of relationship marketing
- Complaint resolution
- Problem Resolution
Hobbies and Interests
- Cooking
- Reading
- Travelling
References
- Miss Abena Abrefa, Category Brand Manager, Cadbury Ghana Limited, +233 203446779
- Mr. Kwame Yeboah, General Manager, Events and All Company Limited, +233 244259594
- Mrs. Angela Asare, Supervisor, Ison Experiences Airteltigo, +233269001226
Timeline
Customer Service Specialist
Telepermance (Formally Majorel)
11.2023 - Current
Beauty Merchandiser or Advisor
Unilever
08.2022 - 10.2023
Customer Service Representative
Airteltigo
09.2018 - 01.2022
National Service
Cadbury Ghana Limited (Mondelēz International)
09.2017 - 08.2018
Intern
Events and All Company Limited
07.2016 - 09.2017
Customer Service Representative
Ison Xperiences
BSc - Business Administrations
University of Ghana
WASSCE -
Nkwatia Senior High Schools
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