Christiana Amoako
Accra
Summary
Results-driven IT professional with a Bachelor’s degree in Information Technology and a year experience in IT Change Analyst and Service Desk Analyst, complemented by more than three years of expertise in social media management and online sales. Proven track record of analyzing change requests, managing technical support incidents, and ensuring seamless IT service delivery. Skilled in developing and implementing impactful social media strategies that enhance brand visibility and customer engagement. Experienced in real-time monitoring, problem-solving, and creating targeted online marketing campaigns to drive customer acquisition and increase sales. Seeking to leverage strong analytical abilities, technical expertise, and a commitment to continuous improvement in a dynamic role within a forward-thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Manager and Sales Specialist
freelance
Accra
05.2020 - Current
- Created and managed social media pages for small businesses, including setting up accounts, designing layouts, and maintaining brand consistency.
- Developed and executed social media marketing strategies to increase brand awareness, engagement, and customer acquisition.
- Managed content creation, including writing posts, taking photographs, and creating graphics to promote products and services.
- Conducted online advertising campaigns using Facebook Ads and Instagram promotions to reach targeted audiences, increasing customer interactions and sales.
- Monitored social media analytics to track performance, gather insights, and optimize content for better reach and engagement.
- Provided customer service through social media channels, responding to inquiries, handling customer feedback, and resolving issues promptly.
- Facilitated online sales through various platforms, managing product listings, processing orders, and coordinating deliveries.
Change Analyst
GCB Bank PLC
Accra
11.2023 - 11.2024
- Analyzed change requests to evaluate their scope, impact, and feasibility, providing recommendations to support decision making.
- Conducted impact assessments and risk analysis to identify potential issues and propose mitigation strategies.
- Prepared detailed reports and documentation for change requests, ensuring clarity and alignment with organizational objectives.
- Collaborated with IT and business teams to ensure smooth implementation of changes, with minimal disruption to operations.
- Monitored real-time progress of changes and provided regular updates to management and stakeholders, facilitating transparency and effective communication.
Service Desk Analyst
GCB Bank PLC
Accra
11.2023 - 11.2024
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Provided first-level technical support to customers with IT related issues.
- Monitored ticketing systems to track incident resolution times and ensure timely escalation of unresolved issues.
- Provided telephone support to staff members who require assistance with their computers or network connections.
- Routed, tracked, and managed clients' service desk tickets from inception to close.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Education
Bachelor of Science - Information Technology
Ghana Technology Communication University
Accra, Ghana 07-2023
High School Diploma -
St. Martin Senior High School
Nsawam Adoagyiri, Ghana07-2016
Skills
- Technical Skills: Windows and MacOS operating systems, computer software troubleshooting, IT inventory management, ticketing systems, data entry and analysis
- Change Management: Change request analysis, stakeholder communication, impact assessments, risk identification, and post-implementation reviews
- Customer Support: Incident management, problem resolution, first-level technical support, customer service, and helpdesk support
- Social Media Management: Content creation, page setup and management, social media advertising, customer engagement, and online marketing
- Soft Skills: Adaptability, multitasking, attention to detail, strong communication, collaboration, and organizational skills
Accomplishments
- Served as Class President from Form 1 to Form 3, demonstrating leadership, organizational skills, and commitment to student welfare.
- Led a team in successfully completing various assignments and project work, ensuring collaboration, effective communication, and timely delivery of high-quality results.
Certification
- Introduction to Gen AI Studio with Google Cloud
- Gemini API by Google
Languages
Akan
First Language
English
Proficient (C2)
C2
Thai
Beginner (A1)
A1
References
References available upon request.
Timeline
Change Analyst
GCB Bank PLC
11.2023 - 11.2024
Service Desk Analyst
GCB Bank PLC
11.2023 - 11.2024
Social Media Manager and Sales Specialist
freelance
05.2020 - Current
Bachelor of Science - Information Technology
Ghana Technology Communication University
High School Diploma -
St. Martin Senior High School
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