Christiana Ama Forson
Accra
Summary
Assisted clients with visa applications and provided guidance on Schengen regulations. Supported team efforts in delivering exceptional customer service in the hospitality and consular sectors. Managed various administrative tasks across multiple industries with strong organizational skills.
Overview
14
14
years of professional experience
Work History
Visa and Consular Agent
Embassy of France in Ghana
07.2024 - Current
- Administered detailed oversight of visa application portfolio, ensuring compliance with French regulations.
- Reviewed and organized electronic cases for accurate and prompt visa application processing.
- Analyzed case details through interviews and confirmed authenticity of relevant documentation.
- Provided detailed answers to applicant questions, ensuring clarity and understanding.
- Oversaw systematic filling of documents, enhancing operational efficiency and compliance.
- Coordinated recruitment activities and implemented training initiatives to ensure effective integration of new hires.
- Managed logistics and scheduling for events, ensuring all details were meticulously arranged.
HR Officer /Executive Assistant to CEO, Director of Finance, Chief Operating Officer
Wayoe Engineering and Construction Limited
01.2023 - 06.2024
- Achieved precise documentation of discussions and decisions through meticulous recording of meeting minutes. Optimized meeting logistics by managing boardroom scheduling and reservations.
- Coordinated logistics and resources for new office establishment in Accra, achieving operational readiness.
- Streamlined communication processes to ensure alignment among executives, employees, clients, and external partners.
- Supervised data distribution to ensure prompt and precise information sharing.
- Oversaw calendar management and facilitated seamless meeting coordination for executives.
- Facilitated seamless travel and accommodation logistics, contributing to smooth operational flow. Streamlined tracking of medical requirements, visas, work permits, flights, and hotel expenses, enhancing overall project execution.
- Analyzed daily expenses and generated comprehensive financial reports for weekly, monthly, and quarterly review.
- Facilitated smooth daily operations for office staff, including receptionists and cleaners, resulting in improved service delivery. Streamlined management of employee leave, performance evaluations, and training sessions, enhancing team performance. Maintained precise records of employee files, attendance, and contract expirations, contributing to organizational effectiveness.
- Facilitated thorough accommodation inspections, enhancing operational readiness. Evaluated vehicle damage, contributing to effective maintenance strategies. Streamlined asset issuance processes for executive committee and staff, improving efficiency and accountability.
- Facilitated effective internal and external communication by delivering well-structured memos, emails, presentations, and reports. Enhanced team messaging clarity through strategic support. Streamlined information organization for diverse communication channels.
- Oversaw incoming phone call management and organized correspondence distribution to support operational efficiency.
- Developed and implemented streamlined procedures for office filing system organization and upkeep.
- Achieved efficient office supplies management through diligent monitoring of stock levels. Anticipated supply requirements and executed timely orders to prevent shortages. Maintained accurate inventory records by verifying all supply deliveries.
- Executed standardized procedures and manufacturer guidelines to ensure reliable equipment operation.
- Conducted regular database backups to ensure optimal data integrity and enhance security measures.
- Developed comprehensive filing and retrieval systems to ensure precise access to historical records.
- Orchestrated collaborative efforts to fulfill project objectives and support team goals.
- Conducted regular assessments to ensure WEC met high-quality standards and maintained ISO certification compliance.
- Managed logistics and execution of company events, ensuring seamless operations and participant satisfaction.
- Achieved seamless meeting operations by accurately documenting minutes and coordinating boardroom reservations. Enhanced organizational effectiveness through strategic scheduling of meeting spaces.
Assistant Head of Marketing
Togolese Cinema Federation
01.2021 - 01.2022
- Conducted research to identify potential global partners for federation collaboration.
- Coordinated meetings to facilitate communication among team members. Assisted in translating documents from French to English and vice versa to support project needs.
- Executed promotional strategies for newly released films targeting French-speaking audiences in Ghanaian market.
PA to BDM/Export ASSISTANT
Indian Ocean Export Company limited(Contract)
01.2021 - 01.2021
- Executed comprehensive meeting logistics, including client engagement, debtor follow-up, and meticulous sales record maintenance.
- Achieved seamless travel and accommodation arrangements, enhancing operational efficiency. Improved database and filing systems, resulting in better information management. Streamlined expense reporting, contributing to timely reimbursements. Fostered strong relationships with suppliers and clients, enhancing service delivery.
- Streamlined appointment scheduling and meeting organization to improve team productivity. Enhanced calendar management practices, resulting in more efficient use of time and resources.
Visa and Consular Officer
Royal Embassy of Denmark, Accra, Ghana
01.2017 - 01.2020
- Achieved efficient processing of visa applications for Denmark, Sweden, Finland, Iceland, Greenland, and the Faroe Islands through effective management of electronic cases. Conducted thorough interviews and ensured accurate verification of case information and documents.
- Delivered effective solutions to applicants, enhancing their experience. Resolved inquiries and conducted bilingual document translations, ensuring clarity and accuracy. Streamlined passport application handling, improving efficiency. Provided critical consular assistance to Scandinavian expatriates in distress, fostering community support. Enhanced recruitment and training processes for new employees, contributing to team development.
Sales Marketing and Events Officer
Accra City Hotel, formerly known Novotel Hotel Accra
01.2014 - 01.2017
- Managed mail correspondence and facilitated accommodation contract creation for clients. Oversaw invoice generation and nurtured customer relationships with French-speaking clientele. Composed credit agreement letters to streamline client processes.
- Oversaw planning of meetings and management of art exhibition events. Coordinated event activities and secured appointments. Authored reports and facilitated translation of official documents from French to English and vice versa.
Personal Assistant
Innovativ Nest, Accra, Ghana
01.2012 - 01.2014
- Managed diaries and organized meetings, as well as appointments. Organized travel arrangements and handled incoming as well as outgoing mails. Established and maintained a filling system.
- Oversaw a database and operated office equipment. Supervised office supplies and coordinated the flow of information, both internally and externally. Took meeting minutes and wrote reports.
Education
Master of Arts -
Wisconsin international university college
Accra, Ghana11.2025
Bachelor of Arts - business administration
Wisconsin international university college
Accra, Ghana01.2022
Higher National Diploma - Bilingual Office Management
Alliance Française
Accra, Ghana01.2015
Bachelor of Art - Linguistics
University of Lome
Lome, Togo01.2012
Skills
- Leveraged Microsoft Office Suite tools to create, edit, and manage documents effectively
- Applied bilingual skills in French and English to engage with clients and stakeholders in multilingual environments
References
- Nelly, Boateng, +23320 274 8113, Royal Danish Embassy Accra
- Aliou, Joseph-Bah, Head of Consular Section, +233555501833
- Philip, Vigors, Chief Operating Officer, Philip_vigors@yahoo.co.uk, Wayoe Eng.& Cons Ltd
- Yaw, Mamphey, Sales Marketing and Events Manager, +233244319191
- Eli Christian, EKOUE, fifivil60@gmail.com, +228 91 08 93 31, Togolese Cinema Federation
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
TRAINING
- Ministry of Foreign Affairs of Denmark, 2019 Visa and Consular Officer Course
- Ghana Immigration Service, Accra, Ghana 2019 DFEC Passport Fraud Course
- EZZ Customer Care, Accra, Ghana 2018 Customer Service Focus
Timeline
Visa and Consular Agent
Embassy of France in Ghana
07.2024 - Current
HR Officer /Executive Assistant to CEO, Director of Finance, Chief Operating Officer
Wayoe Engineering and Construction Limited
01.2023 - 06.2024
Assistant Head of Marketing
Togolese Cinema Federation
01.2021 - 01.2022
PA to BDM/Export ASSISTANT
Indian Ocean Export Company limited(Contract)
01.2021 - 01.2021
Visa and Consular Officer
Royal Embassy of Denmark, Accra, Ghana
01.2017 - 01.2020
Sales Marketing and Events Officer
Accra City Hotel, formerly known Novotel Hotel Accra
01.2014 - 01.2017
Personal Assistant
Innovativ Nest, Accra, Ghana
01.2012 - 01.2014
Higher National Diploma - Bilingual Office Management
Alliance Française
Bachelor of Art - Linguistics
University of Lome
Master of Arts -
Wisconsin international university college
Bachelor of Arts - business administration
Wisconsin international university college