Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christabel Effah Ntiri

Christabel Effah Ntiri

Hostess
Doha,Doha qatar

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Guest Experience Agent

Paloma Hotel
01.2021 - 12.2023
  • Welcoming guests with a smile and providing accurate information concerning hotel facilities, venues and functions.
  • Handling guest inquiries, supervises the issue of keys, mail, messages and parcels to the guests.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in process for improved efficiency and reduced wait times for guests.
  • Maintained a clean and welcoming lobby, contributing to positive first impressions from guests.
  • Assisted in training new team members, resulting in a more cohesive and efficient workforce.
  • Handled high-pressure situations with professionalism, diffusing tension while ensuring guest satisfaction remained the top priority.
  • Promoted hotel amenities effectively during interactions with guests, increasing usage rates of on-site facilities such as restaurants or spas.

Receptionist

Linda Door Hotel
02.2018 - 11.2020
  • Ensuring that maximum interaction are achieved with Hotel Guests and ensuring that they revisit again.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations to increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Diploma In Business Management - Business Education

Swedru School of Business
Agona Swedru
03.2015

Skills

  • Guest Relations
  • Exceptional communication
  • Management skills
  • Customer Service
  • Detail Oriented

Languages

English language
Advanced (C1)

Timeline

Guest Experience Agent

Paloma Hotel
01.2021 - 12.2023

Receptionist

Linda Door Hotel
02.2018 - 11.2020

Diploma In Business Management - Business Education

Swedru School of Business

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Christabel Effah Ntiri Hostess