Christabel Agyakwaa Asare-Budu
Montreal
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Harvey’s
06.2023 - 07.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Managed time efficiently in order to complete all tasks within deadlines.
- Offered friendly and efficient service to customers.
Customer Service Representative
Agricultural Development Bank
11.2022 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Attended to customers and followed outlined steps of service.
Customer Service Representative
Divine Providence Mother Care
12 2019 - 10 2022
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Documented production information via daily system logs and discussed issues with management.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Assistant
Graft Foundation
02.2021 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Issuing letters for sponsorships for the organization.
Education
Bachelor Of Arts - Political Science & French
University Of Ghana
Ghana 09.2022
High School Certificate - General Arts
Aburi Girls Senior High School
Ghana 05.2018
Skills
- Customer Relations
- Critical Thinking
- Microsoft Word
- Good Communication
- Affable Nature
- Computer literate
- Microsoft PowerPoint
- Reading Comprehension
- Customer Service
- Time Management
- Administrative Support
- Minute Taking
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Harvey’s
06.2023 - 07.2023
Customer Service Representative
Agricultural Development Bank
11.2022 - 04.2023
Administrative Assistant
Graft Foundation
02.2021 - 03.2021
Customer Service Representative
Divine Providence Mother Care
12 2019 - 10 2022
Bachelor Of Arts - Political Science & French
University Of Ghana
High School Certificate - General Arts
Aburi Girls Senior High School