CHRISTABEL SARPONG
Accra
Summary
Aiming to build a career in public relations, and strong customer relations, by applying the discipline and knowledge gained from my degree, future professional qualifications, and my strong work ethic, ability, and passion would make me a valuable asset to your firm.
Overview
6
6
years of professional experience
Work History
Operations Officer
Ecobank Ghana PLC
05.2022 - Current
- Working at the Regional Processing Center department as a CPC Maker
- Responsible for detailed and accurate data entry of all customers information provided for account opening
- Account maintenance and signature maintenance
- Responsible for onboarding customers on omnilite
- Supervision of colleagues on setting up customers on omnilite.
Manager
Awo's Fabrics and Gifting Services
09.2019 - Current
- Source and supply materials for creating memories and building bonds through tangible products
- Recommending products and services that enhance customer satisfaction, distribution, and client retention
- Performing any other duties within the scope and intent of the job as required.
Back Office Teller
NSP-GCB Bank PLC
09.2018 - 09.2019
- Supported the bank's sales team by identifying customer needs and recommending the right products/packages
- Cross-selling of the bank's products and services to existing customers
- Registered customers for Internet Banking and SMS alert services
- Quality control check for all security, audit, and compliance requirements
- Ensured smooth transactional exchanges for customer satisfaction.
Education
MEW MEDIA PROFESSIONAL CERTIFICATION WORKSHOP
Bachelor of Arts in Communication Studies (Second Class - Upper Division) -
Ghana Institute Of Journalism
08.2018
Skills
- Advance computer literacy in Microsoft Office Word, Excel, PowerPoint
- Good verbal and written communication skills
- Able to adjust to a new environment within the shortest possible time
- Team-working skills and ability to delegate and motivate
- Strategic thinker and proficient in decision-making
- Meticulous and pays attention to details
- Able to manage relations with clients and partners resulting to customer satisfaction
- Able to manage time to meet deadline
- Able to decode messages to the understanding of clients and partners
Accomplishments
● open over 10,000 new accounts.
● setup over 500 new omnilite customers.
● maintained 200 accounts
●cross-sold and opened over 500 new accounts resulting with volumes spanning over GHS 35,000.00. ●through aggressive sales, I was able to increase deposit and revenue by 2% and 0.5% respectively. ●resolved over 95% customer complaints which ultimately increased client/customer retention. ●organized and executed training for new recruits on customer service best practices.
●provided timely intervention
References
- Mr. Lawrence Engmann, GCB BANK PLC, Branch Manager - New Tafo, 0242651824, ltengmann@gcb.com.gh
- Mrs. Rosaline Gyapong, ECOBANK GHANA PLC, Department Head - Central Processing Center, 0244519299, rgyapong@ecobank.com
Timeline
Operations Officer
Ecobank Ghana PLC
05.2022 - Current
Manager
Awo's Fabrics and Gifting Services
09.2019 - Current
Back Office Teller
NSP-GCB Bank PLC
09.2018 - 09.2019
MEW MEDIA PROFESSIONAL CERTIFICATION WORKSHOP
Bachelor of Arts in Communication Studies (Second Class - Upper Division) -
Ghana Institute Of Journalism