Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

CHRISTABEL OGBEMI

Accra

Summary

Resourceful candidate offering expertise in problem-solving, data annotation and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

4
4
years of professional experience

Work History

Data Annotator

Pallon
06.2023 - Current
  • Delivered annotated datasets promptly, enabling timely implementation of machine learning models within projects.
  • Demonstrated strong attention to detail and organizational skills in consistently delivering high quality annotations within tight deadlines.
  • Ensured adherence to data privacy policies while handling sensitive information confidentiality.
  • Reduced errors in machine learning models and contributed to the development of AI algorithms by providing high-quality annotated data.
  • Maintained open communication with the project lead and participated in regular team meetings reporting progress and challenges faced during annotations.
  • Worked closely with a global team of 50+ people to prepare customized training data.

DIGITAL SUPPORT SPECIALIST

MULTICHOICE GHANA
09.2022 - 05.2024
  • Provides first-level technical support to end-users on proprietary software and applications (Showmax App and DStv Stream App) including installation and basic usage, while obtaining an average of 93% quality assurance scores (knowledge of products and the company, grammar, spelling, proper escalation, interaction notes, cross-sell, and upsell)
  • With effective listening, users' pain points were identified and the technical issues were quickly troubleshot using the company's Customer Relationship Management tools, effective workarounds, and solutions provided by the engineering teams.
  • Promoted the company's public relations on social media by responding to dissatisfied customers in the comment section and direct messages on Facebook, Twitter, and Instagram with attention to detail, digital marketing skills, and effective communication.
  • All company policies and procedures were followed to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.

CUSTOMER CARE REPRESENTATIVE (CALL CENTER)

MULTICHOICE GHANA
04.2022 - 09.2022
  • Increased customer satisfaction by addressing and resolving complaints promptly and enhanced company reputation by providing exceptional customer service and support
  • Selected to coach new employees on the use of systems and quality procedures in less than six months of being recruited due to hard work and obtaining 90% on quality assurance scores.
  • Troubleshoot escalated DStv App issues from colleagues to ensure customers get uninterrupted viewing
  • Assists the sales team, by educating and communicating to callers on product benefits, which encourages them to make purchases and become subscribers, and corrects billing issues by escalating cases to the business desk to help solve customer complaints
  • In 6 months, due to speed and accuracy, promoted to the social media customer support team to attend to customer queries, concerns, and comments posted to the company's social media platforms, emails, and direct messages (Facebook, Twitter, Instagram, and Live Chats).

AI Data Annotator

Remotasks
09.2021 - 04.2022
  • Labeled images, videos, LiDAR data and engaged in segment annotation tasks.
  • Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
  • Utilized annotation software efficiently for quick turnaround times without compromising on quality or precision.
  • Accelerated the development of AI applications by providing high-quality training data to AI companies especially self-driving car companies through image recognition, and categorization.
  • Ensured adherence to data privacy policies while handling sensitive information during annotation processes.

QUALITY CONTROL ANALYST

POLYTEX INDUSTRIES LIMITED
11.2020 - 03.2022
  • Liaised with the quality manager in ISO 9001 certification process by carrying out documentation, developing and implementing a standard quality Plan
  • Reduced the occurrence of accidents to almost 0% through the use of Personal Protective Equipment (PPE) and the organization of laboratory equipment
  • Inspect intermediate and finished products before final packaging with the aid of a custom checklist to ensure industry standards are met, leading to a 98% reduction in defective items per batch
  • Collaborate with coworkers to investigate questionable test results till the root cause is discovered
  • Maintain a 99% accuracy in test results by consistently recalibrating laboratory equipment
  • Clean and sanitize equipment including Tensile Strength Tester, Light Assessment Chamber, Electronic Mass Balance, Abrasion and Pilling Tester, and Water Bath with the help of coworkers
  • Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.

Education

BACHELOR OF TECHNOLOGY (B.TECH.) - SCIENCE LABORATORY TECHNOLOGY (ANALYTICAL CHEMISTRY)

ACCRA TECHNICAL UNIVERSITY
Accra, Ghana
05.2020

HIGHER NATIONAL DIPLOMA (HND) - SCIENCE LABORATORY TECHNOLOGY

ACCRA TECHNICAL UNIVERSITY
Accra, Ghana
07.2017

Skills

  • Quality Control
  • Data labeling accuracy
  • Data Privacy Awareness
  • Text annotation proficiency
  • Image annotation expertise
  • Fast Learner
  • Meticulous attention to detail
  • Data Entry

Hobbies and Interests


  • Photogragahy
  • Web 3
  • Public Health
  • Machine Learning and Artificial Intelligence (AI)

Timeline

Data Annotator

Pallon
06.2023 - Current

DIGITAL SUPPORT SPECIALIST

MULTICHOICE GHANA
09.2022 - 05.2024

CUSTOMER CARE REPRESENTATIVE (CALL CENTER)

MULTICHOICE GHANA
04.2022 - 09.2022

AI Data Annotator

Remotasks
09.2021 - 04.2022

QUALITY CONTROL ANALYST

POLYTEX INDUSTRIES LIMITED
11.2020 - 03.2022

BACHELOR OF TECHNOLOGY (B.TECH.) - SCIENCE LABORATORY TECHNOLOGY (ANALYTICAL CHEMISTRY)

ACCRA TECHNICAL UNIVERSITY

HIGHER NATIONAL DIPLOMA (HND) - SCIENCE LABORATORY TECHNOLOGY

ACCRA TECHNICAL UNIVERSITY

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CHRISTABEL OGBEMI