Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
References
Languages
Certification
Timeline
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Christabel Laate

Tema

Summary

Flexible hard worker ready to learn and contribute to team success. Versatile enough to take on any challenge and help our team reach our goals. Success driven and ambitious banking staff with 8 years experience in retail banking. Versatile enough to take on any challenge and help our team reach our goals. Handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Personal Banker/ATM Custodian

GCB BANK PLC
Tema Meridian
02.2018 - Current
  • Signing new clients and help them through onboarding processes
  • Resolving client queries and complaints
  • Presenting and cross selling banking services and products to existing and prospective clients
  • Excellent multitasking and time management skills with ability to prioritize tasks
  • Ensuring ATM cash terminals are adequately replenished with proper inventory
  • Apply firsthand maintenance to ensure ATM always working.
  • Acting vault custodian by processing vault transactions, ensuring accuracy and timeliness
  • Requesting cash for branch use and repatriating excess cash from branch

Branch Support Staff/ATM Custodian

GCB Bank PLC
Tema
02.2017 - 01.2018
  • Performing duties such as account opening, customer account update
  • Working on in-house and clearing cheque deposits
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolving client queries and complaints including staff
  • Ensuring ATM terminals adequately replenished with proper inventory including holidays and weekends.

Customer Experienced Representative

GCB Bank PLC
Tema
03.2016 - 01.2017
  • Welcome customers with a smile and assist them in the banking hall with their queries
  • Firsthand knowledge about the banks products and services and cross sell to prospective clients and customers
  • Onboarding about 20 clients on a weekly basis.

Education

MBA - FINANCE

Coventry University
11.2023

BBA - Business Administration

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
ACCRA
05-2015

Skills

  • Versatile to take on any challenge
  • Good interpersonal and communication skills
  • Strong customer service skills
  • Attention to detail
  • Great reconciliation/inventory skills
  • In-depth knowledge of retail banking (8 years)

Personal Information

  • Date of Birth: 01/26/90
  • Nationality: Ghanaian

Volunteer Experience

  • Vault teller, 05/2021, Present, Ensuring cash levels are always maintained by ordering cash and repatriating cash exceeding the branch limit, Monitoring cash levels at ATM on a daily basis in order to make provision for that, Controls cash movement in and out of vault at all times, Distribute cash to co- tellers and ensure work executed complies with policies and procedures
  • Credit Officer, 05/2018, Present, Backup credit officer with hands on experience with lending procedures

References

  • Amanda Batuure, Operations Manager - GCB Bank PLC Tema Meridian, 0244290032, temameridianopsmgr@gcb.com.gh
  • Dr Emmanuel Attah-Kumah, Senior Lecturer - Ghana Communications Technology University, 233 50 756 2838

Languages

English
First Language

Certification

  • Ghana Stock Exchange Program

Timeline

Personal Banker/ATM Custodian

GCB BANK PLC
02.2018 - Current

Branch Support Staff/ATM Custodian

GCB Bank PLC
02.2017 - 01.2018

Customer Experienced Representative

GCB Bank PLC
03.2016 - 01.2017

MBA - FINANCE

Coventry University

BBA - Business Administration

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA

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Christabel Laate