Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

CHRISTABEL DAN-OKINE

Accra

Summary

Experienced with HR administrative tasks, ensuring seamless coordination and support within HR department. Utilizes effective organizational skills and attention to detail to manage employee records and assist in recruitment processes. Track record of fostering positive employee relations and maintaining compliance with HR policies.

Overview

9
9
years of professional experience

Work History

HR Administrative Assistant

TAAC Business Services Ltd
11.2024 - Current
  • Efficiently manage personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
  • Support payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • Acting as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
  • Maintain confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
  • Manage correspondence via email, phone and any other company platform.
  • Manage schedules for supervisors or departments, schedule meetings and appointments as and when needed.
  • Assist with onboarding processes, such as preparing welcome materials, scheduling orientation, and collecting new hire documents.
  • Support offboarding processes, including collecting company assets, conducting exit paperwork, and ensuring a smooth transition for departing employees.
  • Post job openings on internal and external job boards, and track application statuses.
  • Screen resumes, schedule interviews, and communicate with candidates throughout the recruitment process.
  • Provide administrative support on projects by tracking progress and coordinating tasks.
  • Follow up on project deadlines and assist team members in adhering to timelines.
  • Assist in maintaining records of office expenses and support the finance team as and when needed.
  • Track expenses and assist with budget management tasks as assigned.

Technical Support Representative

Majorel Ghana
10.2023 - 11.2024
  • Assist product end users with basic troubleshooting steps
  • Assist end users with inquires about product updates
  • Communicate with clients to diagnose technical issues
  • Provide step-by-step instructions to fix technological issues
  • Provide backup solutions whenever necessary
  • Provide training sessions for new hardware or software products
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Call Centre Agent

Luckywin Ghana
11.2020 - 10.2023
  • Handle high call volumes with accuracy and efficiency for optimum productivity
  • Maintain accurate records to simplify information flow between customer service and account management teams
  • Continually update customer databases, ensuring compliance with regulations
  • Maintain accurate knowledge of current services to provide informative customer advice
  • Use outstanding problem-solving and communication skills to appease dissatisfied customers
  • Achieve daily performance targets, aiding department progression toward sales goals
  • Act as the first point of contact for customer issues and queries

Office Administrator

Our Data Today
09.2018 - 10.2019
  • Scheduled meetings and corporate events using exceptional organization and planning abilities
  • Drafted documents and reports for management review
  • Wrote business correspondence and technical letters
  • Answered high-volume daily telephone and email inquiries, minimizing correspondence backlogs
  • Registered visitors, guests, and contractors upon arrival, providing access passes
  • Photocopied and printed presentations and reports for meetings
  • Guided stationery and office supplies purchasing activities to achieve budgetary targets
  • Handled mail and correspondence for management
  • Accurately executed secretarial tasks, maintaining smooth administrative operations

Training & Professional Development Assistant

Crown Agents Ghana Ltd
09.2017 - 08.2018
  • Facilitated high-quality workshops, meetings, and demonstrations online and offline
  • Planned training schedules, prepared materials, and booked necessary rooms and facilities
  • Increased delegate attendance for Crown Agents training courses by 20% through aggressive face-to-face and telephone conversations
  • Handled scheduling of meetings and calendar management for senior staff
  • Took detailed minutes at meetings following instructions from senior team members
  • Kept and maintained an accurate filing system for the preservation of office information
  • Researched, analyzed, and summarized data for research

Office Administrator

OBRAD Security Services
10.2016 - 08.2017
  • Maintained office files for reliable reference, including electronic and hard copies
  • Received and screened high-volume internal and external communications, calls, and emails
  • Oversaw daily office operations and equipment maintenance
  • Processed invoices and financial data with a strong eye for detail
  • Greeted guests and clients with warmth and professionalism
  • Responded promptly to telephone inquiries from clients, vendors, and customers
  • Completed banking transactions and carried out basic bookkeeping
  • Entered handwritten data into computers for easy retrieval

Education

Bachelor of Arts - Political Science

University of Ghana
02-2025

Diploma of Higher Education - Human Resource

Zenith University College
05.2016

General Arts -

Ola Girls Senior High School
05.2013

Skills

  • Calendar management
  • Interpersonal skills
  • Target driven
  • Online customer service
  • Working knowledge in Microsoft Office (Word, Excel, PowerPoint)
  • Employee relations
  • Office administration
  • Onboarding assistance

Custom

  • Reading
  • Writing
  • Research
  • Networking and Socializing
  • Volunteering
  • Photography
  • Listening to music
  • Dancing

Timeline

HR Administrative Assistant

TAAC Business Services Ltd
11.2024 - Current

Technical Support Representative

Majorel Ghana
10.2023 - 11.2024

Call Centre Agent

Luckywin Ghana
11.2020 - 10.2023

Office Administrator

Our Data Today
09.2018 - 10.2019

Training & Professional Development Assistant

Crown Agents Ghana Ltd
09.2017 - 08.2018

Office Administrator

OBRAD Security Services
10.2016 - 08.2017

Diploma of Higher Education - Human Resource

Zenith University College

General Arts -

Ola Girls Senior High School

Bachelor of Arts - Political Science

University of Ghana

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CHRISTABEL DAN-OKINE