CHRISTABEL ANAYAH
Accra
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Driven and resourceful administrative professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Jiji Online Marketplace
08.2022 - 03.2025
QUALITY ASSURANCE EXECUTIVE
Tonaton Online Marketplace
01.2019 - 06.2020
- Maintained up-to-date knowledge of industry trends and best practices in order to drive innovation within the QA department.
- Collaborated with Number-person operating staff to establish procedures, standards, systems and procedures.
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Enhanced customer satisfaction with thorough product inspections and timely issue resolution.
- Improved product quality by implementing rigorous testing procedures and standards.
- Met quality assurance financial objectives by estimating requirements, preparing annual budgets, scheduling expenditures and analyzing variances.
- Identified training needs and organized training interventions to meet quality standards.
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collected, reviewed, and distributed quantitative information.
- Kept scripts and test cases updated with current requirements.
- Evaluated audit findings to implement appropriate corrective actions.
Customer Service Representative
Tonaton Online Marketplace
05.2018 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Assistant
Qkingstar Consult
01.2015 - 02.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in finding products within the store.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Managed efficient cash register operations.
SALES & DISTRIBUTION EXEC
Airtel
11.2013 - 12.2014
- Handled customer service and territory sales; Spoke to 2,000+ people a month
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor's Degree - Business Administration
University For Development Studies
Tamale , Northern Region SECRETARIAL DIPLOMA - Secretary Diploma
College of Business
01.2014
Skills
- Public Speaking
- Sales & Marketing
- Quality Assurance
- Calendar scheduling
- Microsoft Office
- Customer service
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Administrative support
- Invoice processing
- Phone etiquette
- Multi-line phone proficiency
- Email management
- Critical thinking
- Report preparation
Languages
English
Twi
Hausa
Frafra
Timeline
Executive Assistant
Jiji Online Marketplace
08.2022 - 03.2025
QUALITY ASSURANCE EXECUTIVE
Tonaton Online Marketplace
01.2019 - 06.2020
Customer Service Representative
Tonaton Online Marketplace
05.2018 - 06.2020
Sales Assistant
Qkingstar Consult
01.2015 - 02.2016
SALES & DISTRIBUTION EXEC
Airtel
11.2013 - 12.2014
Bachelor's Degree - Business Administration
University For Development Studies
SECRETARIAL DIPLOMA - Secretary Diploma
College of Business
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