Christian Boham AINGUAH
Accra
Summary
Collaborative leader with sixteen (16) years combined experience in People Management, Internal Controls, Operational Risk Management, Banking Operations, Change Management and Customer Service Quality within the Ghanaian banking sector and demonstrable dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Zonal Branch Control Manager
Consolidated Bank Ghana, CBG
Accra
08.2018 - Current
- Providing independent assurance to the Head, Internal Control on the quality and effectiveness of internal control systems at branches and business centres within the assigned zone
- Developing operational risk and control-related strategic initiatives for the zone to help entrench sound risk management culture in the branches within the zone
- Overseeing the administration, work programs and review of reports of the Control Officers in the zone
- Collaborating in the design of flows for various Branch Operations functions and periodic review of process flows to suit contemporary industry developments.
- Accomplished multiple tasks within established timeframes.
Head, Branch Banking Services
Sovereign Bank Limited
Accra
06.2016 - 07.2018
- Supervised and coordinated all branch operational functions and services across all branches of the Bank as well as its Cash Management Operations.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Doubled the number of branches with satisfactory audit ratings within first year of assuming role
- Completed year-end closing processes with controllers and external auditors.
- Performed other critical roles including serving as Secretary to the Operations and Control Committee (OPCO) of the Bank as well as representing the Bank at meetings of the Ghana Association of Bankers and the Customer Service Forum.
HR Business Partner
Ecobank Ghana Limited
Accra
08.2014 - 06.2015
- Contributed as part of the senior HR team, to building a high-performing organization aligned with the strategic leadership agenda
- Ensured that HR services are provided as appropriate to internal client (Operations & Technology staff) needs and identified new opportunities where HR can add value
- Managed full cycle of recruiting, hiring, onboarding new employees and drove HR processes (performance management, organizational design, learning management, career development, succession planning, recruitment, discipline, compensation and HR Service delivery) to attain optimal performance of employees in the Operations & Technology divisions.
Operations / Customer Service Manager
Ecobank Ghana Limited
Accra
09.2010 - 08.2014
- Supported and deputized for the Branch Manager in management of branch, and successfully increased branch profitability by 80% within 16 months, effectively moving branch from loss-making to a profit- generating retail centre
- Managed service delivery, review output of tellers, customer service officers and branch operations service to ensure adherence to branch service standards
- Managed and recommended workflow changes, where appropriate, for greater efficiency
- Reviewed and properly maintained the branch’s accounting books and closely monitored expenditure and income with an aim of lowering branch’s cost to income ratio, which was eventually attained.
Operations Officer
Ecobank Ghana Limited
Accra
09.2007 - 08.2010
- Responsible for Salary processing, execution of non-cash related customer funds transfer requests (such as drafts and interbank transfers)
- Processed outward clearing (other bank) cheques, monitored and reconciled and ensured balancing of all internal and suspense accounts of the branch.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Customer Service Officer
Ecobank Ghana Limited
Accra
09.2006 - 08.2007
- Communicated with clients via calls, emails and in-person engagements regarding account services, products and services.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Qualifying Certificate in Law - Law
Ghana School of Law
Accra, Ghana 10.2021 - Current
MBA - Finance
Ghana Inst. of Management & Public Admin. (GIMPA)
Accra, Ghana 08.2011 - 06.2013
Bachelor of Laws (LLB) - Law
Ghana Inst. of Management & Public Admin. (GIMPA)
Accra, Ghana 08.2015 - 05.2018
Bachelor of Science - Nutrition And Biochemistry
University of Ghana
Legon, Ghana 08.2002 - 05.2006
Skills
Policies and procedures
Strategic planning
Staff Management
Project Management
Negotiation
Operations management
Coaching and mentoring
Verbal and written communication
Financial Management
Budgeting
Timeline
Qualifying Certificate in Law - Law
Ghana School of Law
10.2021 - Current
Zonal Branch Control Manager
Consolidated Bank Ghana, CBG
08.2018 - Current
Head, Branch Banking Services
Sovereign Bank Limited
06.2016 - 07.2018
Bachelor of Laws (LLB) - Law
Ghana Inst. of Management & Public Admin. (GIMPA)
08.2015 - 05.2018
HR Business Partner
Ecobank Ghana Limited
08.2014 - 06.2015
MBA - Finance
Ghana Inst. of Management & Public Admin. (GIMPA)
08.2011 - 06.2013
Operations / Customer Service Manager
Ecobank Ghana Limited
09.2010 - 08.2014
Operations Officer
Ecobank Ghana Limited
09.2007 - 08.2010
Customer Service Officer
Ecobank Ghana Limited
09.2006 - 08.2007
Bachelor of Science - Nutrition And Biochemistry
University of Ghana
08.2002 - 05.2006