Chris Amoame Amoo
Summary
Banking professional with 12 years of experience in credit management, customer service, and sales. Awarded Best Referral Sales Staff in 2021 for the Accra West Sector, outperforming over 100 colleagues. Reduced loan default risk by 85% through effective credit policies, and set credit limits of up to GHS 20,000. Maintained a 0.2% transaction error rate while promoting financial products to drive growth. Trained and mentored 15 junior credit analysts to enhance performance and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Officer- Teller
Fidelity Bank Ghana Limited
07.2019 - Current
- Transaction Processing: Accurately process customer requests, such as deposits and withdrawals, while ensuring minimal errors, with an error rate of 0.2%.
- Sales & Referrals: Recognized as the Best Referral Sales Staff in 2021 for Accra West Sector, outperforming over 150 colleagues by exceeding referral and sales targets for bancassurance products.
- Cash Handling: Maintain and balance a cash drawer, count and package currency, and handle foreign currency exchanges.
Credit Manager
Midway Capital
07.2017 - 07.2019
- Developed and implemented credit policies that reduced loan default risk by 85%.
- established credit limits of up to GHS GHC20000 and streamlined departmental procedures to enhance efficiency.
- Identified risks and implemented mitigation plans that safeguarded the company's assets.
- Trained and mentored 15 junior credit analysts, improving team productivity, and ensuring adherence to best practices.
Credit Officer
Simfaust Credit
01.2015 - 01.2017
- Reviewed financial statements to assess borrower capacity and collateral value.
- Monitored loan portfolios for early signs of delinquency or risk factors.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
Credit Officer
Traders Credit Union
01.2014 - 01.2015
- Evaluated credit applications for accuracy and completeness.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Performed periodic audits on customer accounts in order to verify accuracy of information provided by applicants.
Loan Recovery Officer
Jefam Microfinance
Accra
02.2013 - 12.2013
- Managed customer accounts to ensure timely recovery of outstanding debts.
- Conducted thorough investigations into delinquent accounts for effective collections.
Education
MBA - Finance
University of Cape Coast
Accra05-2026
Bachelor of Science - Commerce (Accounting)
University of Cape Coast
Cape Coast08-2012
Skills
- Financial analysis
- Auditing and taxation
- Customer service
- Risk management
Certification
- Auditing and taxation, ICM-UK, 2011
- Management theory and practice, ICM-UK, 2011
- Financial management, ICM-UK, 2011
Leadership Experience
- SRC President, Bishop Herman College, 2007
- SU President, Bishop Herman College,2007
- President of Debaters Club, Bishop Herman College, 2007
- Founder of PENSA, Bishop Herman College, 2006
Timeline
Customer Service Officer- Teller
Fidelity Bank Ghana Limited
07.2019 - Current
Credit Manager
Midway Capital
07.2017 - 07.2019
Credit Officer
Simfaust Credit
01.2015 - 01.2017
Credit Officer
Traders Credit Union
01.2014 - 01.2015
Loan Recovery Officer
Jefam Microfinance
02.2013 - 12.2013
MBA - Finance
University of Cape Coast
Bachelor of Science - Commerce (Accounting)
University of Cape Coast
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