Ambitious, career-focused kitchen designer, motivated to add value to any organization that needs great collaboration, interpersonal and multitasking abilities. I meet tight deadlines with an eye for detail and commitment to client services. I am adept at planning and sticking to budgets without compromising design, aesthetics, or clients' wishes. I am also determined to maintain long-term relationships with clients. I enjoy collaborating on creative visions, bringing a diverse knowledge base of design styles and techniques.
Hi, I’m
Charlotte Akosua Mensah
Accra
Summary
Overview
5
years of professional experience
Work History
Dellino Exclusive Showroom Limited, Accra
Design Manager
2023.01 - Current (1 year & 8 months)
Job overview
- Met with clients to establish ideas, goals, and guidelines for the design team.
- Organized and headed brainstorming sessions to flush out prospective product ideas.
- Facilitated coaching and feedback for newer team members to guide their ideas into workable, practical designs.
- Created a prospective design kit to ascertain success and confidence in the proposed product.
- Hired a team of service designers to develop a smooth workflow through the creation of procedures and guidelines.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored the performance of project personnel.
- Proposed or approved modifications to project plans.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Visited home sites when necessary to assess and fulfill customer needs.
- Reviewed project costs, budgets and adherence to schedules.
Kabinart Ghana, Accra
Retail Design Manager
2021.01 - 2023.01 (2 years)
Job overview
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances, and countertops.
- Held in-home consultations for custom plans.
- Selected furniture, light fixtures, and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
- Developed interior design concepts and prepared interior systems and finishes.
- Created professional presentations to creatively communicate design intent and direction.
- Used 3D software like WInner and Sketchup to allow customers to clearly visualize completed projects, creating a "wow effect."
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Traced missing material and shipments through vendor and customer communications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
Signature Kitchens, Accra
Assistant Interior Designer
2019.11 - 2020.12 (1 year & 1 month)
Job overview
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances, and countertops.
- Held in-home consultations for custom plans.
- Used 3D software to allow customers to clearly visualize completed projects, creating a "wow effect."
- Designed floor plans, elevations, 3D perspective views, and material boards for both in-house review and presentation to clients.
- Coordinated with contractors, architects, and engineers to drive job success.
- Selected furniture, light fixtures, and accessories to create unique and inviting rooms to meet customer vision.
- Created professional presentations to creatively communicate design intent and direction.
- Subcontracted fabrication, installation, and arrangement of carpeting and fixtures.
Arch de Lux, Accra
Project Architect
2019.04 - 2019.10 (6 months)
Job overview
- Created graphics and animations using Lumion and other software.
- Developed and coordinated training to help individuals learn design software and tools.
- Monitored design processes from the conceptual phase through construction.
- Interacted with clients to provide timely and relevant status updates.
- Created oral and written presentations for project designs and proposals.
- Supervised a team of project architects and CADD technicians throughout the entire project.
- Performed site due diligence and site measurements for clients.
Archxenus Company, Accra
Project Architect
2018.09 - 2019.03 (6 months)
Job overview
- Monitored design processes from conceptual phase through construction.
- Created oral and written presentations for project designs and proposals.
- Completed formal design intent and construction documentation.
- Discussed design specifications and procedures with project manager, engineering team and construction manager.
- Interacted with clients to provide timely and relevant status updates.
- Reported on status of design process and cost analysis to project manager.
- Sketched outline designs and used CAD programs to create detailed designs and specifications.
- Created 3D or interactive structure designs using computer-aided design applications.
- Conducted on-site visits to construction sites to monitor plan compliance.
- Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
Education
Central University Accra, Ghana
Bachelor of Architecture from Architecture
06.2018
University Overview
Labone Senior High School Accra, Ghana
High School Diploma
03.2013
University Overview
Skills
- Project Leadership
- Budgeting Oversight
- Strategic Planning
- Business Development
- Negotiation
- Customer Service
- Decision-Making
- Staff Training
- Concept Development
- Project Management
- Vendor Sourcing
- Revit Specialist
- 2D and 3D Modeling
- Interior Design
Languages
English, Twi
First Language
Timeline
Design Manager
Dellino Exclusive Showroom Limited
2023.01 - Current (1 year & 8 months)
Retail Design Manager
Kabinart Ghana
2021.01 - 2023.01 (2 years)
Assistant Interior Designer
Signature Kitchens
2019.11 - 2020.12 (1 year & 1 month)
Project Architect
Arch de Lux
2019.04 - 2019.10 (6 months)
Project Architect
Archxenus Company
2018.09 - 2019.03 (6 months)
Central University
Bachelor of Architecture from Architecture
Labone Senior High School
High School Diploma
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