Charlotte Twumwaa
Accra
Summary
Dynamic service worker with a proven track record at Ghana Cocoa Board, excelling in quality assurance and cross-functional coordination. Demonstrated patience and problem-solving skills to enhance customer satisfaction and streamline operations. Committed to maintaining workplace safety while fostering collaboration to achieve optimal service delivery.
Experienced with maintaining cleanliness and order in diverse environments. Utilizes strong communication skills to interact effectively with clients and team members. Knowledge of safety protocols and proper usage of cleaning equipment.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Service Worker
Ghana Cocoa Board
11.2023 - 10.2024
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Worked with team members to maintain high service standards for customers.
Intern
Ghana railway development
09.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor - Development Planning
Kwame Nkrumah University of Science And Technology
Kumasi 11.2023
Skills
- Workplace safety
- Patience and tolerance
- Cross-functional coordination
- Quality assurance
- Team collaboration
- Documentation
- Teamwork and collaboration
- Time management
Languages
English
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsTimeline
Service Worker
Ghana Cocoa Board
11.2023 - 10.2024
Intern
Ghana railway development
09.2022 - 12.2022
Bachelor - Development Planning
Kwame Nkrumah University of Science And Technology
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