Summary
Work History
Education
Skills
Timeline
Receptionist
Charlotte  Opoku Serwah

Charlotte Opoku Serwah

Accra

Summary

Dynamic Right to Information Officer and Archivist at the Department of Urban Roads, adept in information management and fostering robust public relations. Excelled in enhancing organizational transparency and data security, significantly improving communication processes. Skilled in cybersecurity and interpersonal relations, I spearheaded initiatives that bolstered efficiency and stakeholder engagement.

Work History

Right to Information Officer, Archivist

Department of Urban Roads
02.2024 - 05.2024
  • Developed informational documents such as brochures, flyers, and fact sheets.
  • Increased organizational transparency by promoting open communication channels among departments.
  • Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
  • Assisted with developing and managing advertising campaigns.
  • Improved information dissemination by streamlining internal communication processes.
  • Provided timely, accurate, and relevant information to support executive decision-making processes.
  • Enhanced data security by implementing robust cybersecurity measures for sensitive information.
  • Coordinated cross-functional teams in the development of critical reports and presentations for senior leadership review.
  • Ensured timeliness of content updates across all platforms, keeping organizational website current with latest news releases.
  • Established strong relationships with external partners through effective communication and information exchange strategies.
  • Streamlined record-keeping procedures, enhancing overall efficiency in document management tasks.
  • Managed the creation and distribution of high-quality informational material for both internal and external stakeholders.
  • Contributed to the development of organizational policies and guidelines related to information management, ensuring best practices were adopted throughout company.

Education

Bachelor Of Arts - Information Science

University of Ghana
Accra
02.2026

Skills

  • Information management
  • Public relations
  • Social media expertise
  • Content management
  • Ethics and integrity
  • Website support
  • Network administration
  • News release writing
  • IT infrastructure
  • Records management
  • Business intelligence
  • Database administration
  • Cybersecurity
  • PR experience
  • Promotional materials coordination
  • Communication planning
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Adaptability and flexibility
  • Customer engagement
  • Relationship building
  • Interpersonal skills
  • Brand management
  • Professionalism
  • Conflict resolution
  • Active listening
  • Excellent communication

Timeline

Right to Information Officer, Archivist

Department of Urban Roads
02.2024 - 05.2024

Bachelor Of Arts - Information Science

University of Ghana
Charlotte Opoku Serwah