CHARLOTTE MENSAH
OBUASE, AS,GHANA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
GENERAL MANGER
RAPHELIC LOGISTICS SERVICES
11.2021 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee evaluations, and contract details.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
NATIONAL SERVICE PERSONNEL
SUNYANI WEST MUNICIPAL ASSEMBLY
11.2020 - 11.2021
- Established and maintained relationships with regional customers, vendors and contractors.
- Designed and implemented regional safety protocols to protect customers and technicians.
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Logistics Manager
JKUBA ENTERPRISE GHANA
09.2018 - 07.2019
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Promoted brand at industry events and through ongoing networking efforts.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
Logistics Assistant
MULTIPLES COMPANY INTERNATIONAL
01.2014 - 08.2018
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Oversaw daily inventory counts to maintain data accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received and processed customer payments.
- Kept deliveries in line with import and export laws to minimize delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Education
Bachelor of Science - Logistics And Materials Management
REGIONAL MARITIME UNIVERSITY
GHANA06.2014
Skills
- Market Analysis
- Profit and Loss
- Vendor Negotiations
- Menu Planning
- Project Planning
- Profit and Loss Accountability
- Economic Analysis
- Sales Expertise
Timeline
GENERAL MANGER
RAPHELIC LOGISTICS SERVICES
11.2021 - 11.2023
NATIONAL SERVICE PERSONNEL
SUNYANI WEST MUNICIPAL ASSEMBLY
11.2020 - 11.2021
Logistics Manager
JKUBA ENTERPRISE GHANA
09.2018 - 07.2019
Logistics Assistant
MULTIPLES COMPANY INTERNATIONAL
01.2014 - 08.2018
Bachelor of Science - Logistics And Materials Management
REGIONAL MARITIME UNIVERSITY
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