Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Toku

Koforidua

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

14
14
years of professional experience

Work History

Medica Warehouse Officer

St. Joseph Orthopedic Hospital
09.2011 - 03.2019
  • Increased revenue by implementing effective revenue collection strategies and monitoring customer compliance.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between customers and the agency.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Developed strong working relationships with customers, fostering trust and encouraging voluntary compliance.
  • Provided guidance and service on various financial problems in order to assist customers in resolving revenue issues.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
  • Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
  • Improved data accuracy by validating vendor information and updating records as needed.

Revenue Officer

Community Water and Sanitation Agency
08.2022 - Current
  • Increased revenue by implementing effective revenue collection strategies and monitoring customer compliance.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between customers and the agency.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Developed strong working relationships with customers, fostering trust and encouraging voluntary compliance.
  • Provided guidance and service on various financial problems in order to assist customers in resolving revenue issues.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
  • Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
  • Improved data accuracy by validating vendor information and updating records as needed.

Security Coordinator

Mast Project Infrastructure
05.2021 - 07.2022
  • Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
  • Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
  • Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
  • Collaborated with external vendors to source cutting-edge equipment that enhanced overall security capabilities.
  • Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
  • Analyzed incident reports to identify trends and implement targeted security improvements accordingly.
  • Developed emergency response plans, minimizing the impact of potential crises on personnel and property.
  • Established a strong security culture by promoting vigilance and fostering collaboration among employees.
  • Implemented robust visitor management processes that balanced hospitality with stringent site-wide security protocols.
  • Coordinated with law enforcement agencies to resolve security breaches swiftly and effectively.
  • Improved overall site safety by coordinating with maintenance teams to address potential hazards promptly.
  • Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
  • Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
  • Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
  • Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
  • Managed access control systems, ensuring only authorized individuals gained entry into secured areas.
  • Maintained detailed records of all security activities, providing accurate documentation for internal review or legal proceedings if necessary.
  • Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
  • Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.

Warehouse Supervisor

Exact Engineering Limited
04.2019 - 04.2020
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Kept detailed records of inventories and merchandise inventory transactions.

Education

Bachelor - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology
Kumasi

Higher National Diploma - Purchasing And Supply

Koforidua Technical University
Koforidua
11.2011

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Leadership skills
  • Multitasking Abilities
  • Excellent communication
  • Reliability

Timeline

Revenue Officer

Community Water and Sanitation Agency
08.2022 - Current

Security Coordinator

Mast Project Infrastructure
05.2021 - 07.2022

Warehouse Supervisor

Exact Engineering Limited
04.2019 - 04.2020

Medica Warehouse Officer

St. Joseph Orthopedic Hospital
09.2011 - 03.2019

Bachelor - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology

Higher National Diploma - Purchasing And Supply

Koforidua Technical University

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Charles Toku