CHARLES APPIAH
Accra-G/A
Summary
Experienced Clients Relations Officer bringing six years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clients Relations Officer
ENTERPRISE INSURANCE COMPANY LIMITED
12.2018 - Current
- Underwriting motor policies and scrutinizing the policy prior to renewal
- Initiate and track claims process to ensure prompt payment of legitimate claims
- Regular reviewing and monitoring accounts to ensure compliance with company and industry policies, guidelines, and regulations in respect of brokers and agents commissions
- Data Capturing and preparation of policy documents for clients
- Making renewal calls and concluding same to ensure the branch does not lose existing clients
- Growing client’s portfolio (cross selling) while increasing retention
- Offering advisory roles in respect of new policy, renewals, claims and risk management
- Required to produce reports and forecast of DVLA agents and 5 brokers weekly to the manager for performance review
- Conducting market research for new business opportunities, while following up on business enquiries and closing same
- Assist in file management (Recording and filing)
- Writing of Ecowas brown cards and motor cover notes
- Performing Secretarial duties (writing memos, write up for approval, writing cover letters, taking minutes during meetings)
- Handling the branch’s account; banking and reconciliation
- Receipting paid policies
Subject Teacher
Nsawam Senior High School -Ghana
09.2018 - 12.2021
- Thought Government, Cultural Values and Social Education
- Set questions and Recorded students’ academic achievement
- Designed and implemented projects related to the Environments.
Insurance Broker
INTER AFRICA BROKERS LIMITED
10.2017 - 03.2018
- Analyze risks associated with clients’ businesses and personal circumstances, provide guidance on minimizing risks and ensure adequate coverage
- Research various insurance policies from multiple providers to identify the most suitable ones for my clients
- Assist in tailoring insurance policies to meet the unique needs of my clients by negotiating terms and coverage specifics
- Handling the paperwork, renewals and claim processing on behalf of my clients
- Provides supports and advise to clients with respect to business development that will warrant adjustments to insurance coverage.
Education
Subject Teacher -
Nsawam Senior High School -Ghana
12.2021
Diploma: Applied Insurance -
GHANA INSURANCE COLLEGE
08.2021
Bachelor of Arts: Social Studies Education -
University of Education, Winneba
06.2018
Bachelor of Science - Actuarial Science
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi, Ghana06.2016
Bachelor of Science: BSC Actuarial Science -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY(KNUST)
06.2016
West African Senior High School Certificate (WASSCE) -
St. AUGUSTINE’S COLLEGE
06.2012
West African Senior High School Certificate (WASSCE) -
Kade Senior High Technical School (Ghana)
05.2011
Skills
- Computer Microsoft Office (Word, Excel, PowerPoint)
- Operating System (Microsoft OS)
- Team worker
- Results oriented
- Problem solver
- Strong empathy
- Customer Relations
- Account Management
- Sales proficiency
- Customer Service
- Client Base Retention
- Data Analytics
Languages
Twi
English
Short Profile
A well organized and motivated individual with knowledge in underwriting, claim and risk management who seeks to be a key industry player with the needs of the customer at heart. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve stated objectives. Flexible and hardworking with strong drive to succeed.
Certification
- Insurance, GHANA INSURANCE COLLEG - 02.2021-08.2021
Timeline
Clients Relations Officer
ENTERPRISE INSURANCE COMPANY LIMITED
12.2018 - Current
Subject Teacher
Nsawam Senior High School -Ghana
09.2018 - 12.2021
Insurance Broker
INTER AFRICA BROKERS LIMITED
10.2017 - 03.2018
Subject Teacher -
Nsawam Senior High School -Ghana
Diploma: Applied Insurance -
GHANA INSURANCE COLLEGE
Bachelor of Arts: Social Studies Education -
University of Education, Winneba
Bachelor of Science - Actuarial Science
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science: BSC Actuarial Science -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY(KNUST)
West African Senior High School Certificate (WASSCE) -
St. AUGUSTINE’S COLLEGE
West African Senior High School Certificate (WASSCE) -
Kade Senior High Technical School (Ghana)