LUTHER AFOTEY DARLINGTON
Greater- Accra
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Waiting Gigs to enhance guest satisfaction significantly. My expertise in maintaining order accuracy and a positive demeanor underpins my ability to meet and exceed hospitality standards, making me a reliable asset to any team.
Overview
3
3
years of professional experience
Work History
Waiter
Waiting Gigs
04.2022 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Science - Information Technology
Kwame Nkrumah University of Science And Technology
Accra, Ghana08-2024
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Order accuracy
- Upselling techniques
- Compliance standards
- Verbal and written communication
- Liquor, wine, and food service
- Positive and professional
- Reliable and responsible
- Hospitality and accommodation
Languages
English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
Ga
Bilingual or Proficient (C2)
Volunteering Experience
- Helped serve food and drinks at student events, ensuring quick and friendly service
- Developed multitasking skills by managing multiple customer requests during peak times
- Supported event organizers with setting up and dismantling dining areas
Hobbies
- Team sports
- Event planning
- Community service
- Puzzle-solving
- Traveling
- Social networking
- Learning new languages
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Timeline
Waiter
Waiting Gigs
04.2022 - 12.2024
Bachelor of Science - Information Technology
Kwame Nkrumah University of Science And Technology
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