Charles Addai
Computer Science Graduate And Sales Representative
Greater Accra
Summary
Achieved exceptional sales growth at Insight HR-MTN Ghana by surpassing quarterly targets through value-based selling and strategic prospecting. Demonstrated expertise in negotiation and deal closing, coupled with strong problem-solving abilities and teamwork, leading to enhanced customer retention and satisfaction. Excelled in high-pressure situations, embodying excellent communication and collaboration skills.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Enterprise Sales Representative
Insight HR-MTN Ghana
02.2019 - Current
- Consistently surpassed quarterly sales targets through strategic client acquisition and relationship management
- Effectively managed territory assignments while maintaining a strong focus on achieving individual objectives.
- Generated new business opportunities by attending trade shows, conferences, and networking events.
- Identified areas of improvement within the enterprise sales process, providing actionable recommendations for optimization.
- Improved customer retention rates through personalized follow-up strategies tailored to individual needs.
- Provided technical support and product training to customers, enhancing user satisfaction and loyalty.
Customer Service Representative
Naatoa Telecom
08.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to implement customer feedback, improving service quality and satisfaction.
Education
Bachelor of Science - Computer Science
University of The People
Online 05.2001 -
Skills
Value-based selling
Negotiation expertise
Deal Closing
Lead Qualification
Strategic Prospecting
Teamwork and Collaboration
Excellent Communication
Problem-Solving
Python: Proficient in Python programming with experience in building projects such as sales trend analysis
Certification
Data science
Accomplishments
Developed a sales trend analysis application using Python for Capstone Project, integrating data analysis and visualization techniques.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Enterprise Sales Representative
Insight HR-MTN Ghana
02.2019 - Current
Customer Service Representative
Naatoa Telecom
08.2017 - 12.2018
Bachelor of Science - Computer Science
University of The People
05.2001 -