Summary
Overview
Work History
Education
Skills
Leadership Experience
Research
Digital Address
References
Volunteer Experience
Languages
Timeline
Generic

Charity Yeboaa

Berekum

Summary

I’m a motivated IT professional with a solid foundation in networking, IT support, and cybersecurity. Experienced in configuring routers, troubleshooting hardware and software issues, and implementing security measures to protect data. Adept at providing technical solutions across diverse industries, including telecommunications, healthcare, and energy. Entrepreneurial leader with hands-on expertise in software installation, web development, and graphic design. Passionate

about leveraging technology to enhance operational efficiency and deliver innovative solutions.

Overview

2
2
years of professional experience

Work History

IT Officer

Nkrankwanta Senior High Technical School
11.2023 - 10.2024
  • Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
  • Assessed user needs and provided tailored training sessions for improved technological competency across departments.
  • Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
  • Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
  • Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
  • Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
  • Developed and maintained company intranet, streamlining internal communication processes.
  • Led successful migration of company data to cloud-based storage systems for increased accessibility and security.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support network operations.
  • Provided exceptional IT support for staff members, resulting in increased productivity.
  • Optimized server capacity by consolidating resources and virtualizing servers where necessary.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.

IT Officer

Holy Family Hospital
06.2022 - 08.2022
  • Provided exceptional IT support for staff members, resulting in increased productivity.
  • Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
  • Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
  • Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
  • Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
  • Optimized server capacity by consolidating resources and virtualizing servers where necessary.
  • Improved system efficiency by implementing new software and hardware solutions.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Customized and repaired technology based on staff requests.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.

Education

Bachelor Of Science - Information Technology

Catholic University
Sunyani
10.2023

Wassce Certificate - General Studies

Sunyani Senior High School
Sunyani
09.2019

BECE Certificate -

St. Theresa’s
Berekum
06.2016

Skills

  • IT asset management
  • IT compliance
  • IT change management
  • IT governance
  • IT quality assurance
  • IT risk management
  • Network administration
  • IT service management
  • Technical troubleshooting
  • Team collaboration
  • Documentation and reporting
  • Application support
  • Documentation management
  • IT resource use
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Organizational skills
  • Effective communication
  • Interpersonal skills
  • Professionalism

Leadership Experience

  • Deputy IT officer
  • IT Head

Research

  • Morgue Management System

Digital Address

BF -0006-0697

References

Available upon request.

Volunteer Experience

  • Community Work
  • Planting of trees
  • Clean-up exercises
  • Partaking in communal labor
  • Charity work

Languages

Ghanaian Language
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

IT Officer

Nkrankwanta Senior High Technical School
11.2023 - 10.2024

IT Officer

Holy Family Hospital
06.2022 - 08.2022

Bachelor Of Science - Information Technology

Catholic University

Wassce Certificate - General Studies

Sunyani Senior High School

BECE Certificate -

St. Theresa’s

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