Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHARITY ANSONG

Summary

Experienced in processing deposits, withdrawals, and cheque transactions with a focus on accuracy and efficiency. Developed strong customer relationships through professional service and effective communication, addressing inquiries and concerns to enhance satisfaction. Demonstrated compliance with banking procedures while maintaining cash handling accuracy and balancing. Proven ability to promote relevant banking products by identifying customer needs and contributing to positive experiences.

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Teller

Stanbic Bank Ghana
01.2022 - Current
  • Processed deposits, withdrawals, and cheque transactions efficiently and accurately
  • Built strong relationships with customers through professional and courteous service
  • Identified customer needs and promoted relevant banking products and services
  • Resolved customer inquiries and concerns to maintain customer satisfaction
  • Reconciled daily cash balances in compliance with bank procedures
  • Maintained consistent accuracy in cash handling and balancing
  • Contributed to positive customer experiences through prompt and professional service
  • Demonstrated strong product awareness and customer engagement skills

Commissioner for Oaths

Identification Authority
01.2020 - 01.2021
  • Interviewed applicants and verified documentation
  • Guided clients through procedures and requirements
  • Maintained accurate and confidential records
  • Maintained high accuracy and professionalism in customer screening and documentation

National Service Personnel

Ghana Education Service
01.2018 - 01.2019
  • Processed promotion, maternity leave, and study leave applications
  • Assisted in salary processing and records management
  • Prepared official letters and reports
  • Improved efficiency in document processing through timely handling of records

Internship

Ghana Revenue Authority
01.2017 - 12.2017
  • Assisted in preparation of tax records and PAYE deductions
  • Supported preparation of financial statements
  • Developed strong practical knowledge in financial documentation and compliance

Education

Bachelor of Technology - Accounting Technology

Sunyani Technical University
Sunyani
02.2016 - 10.2019

Skills

  • Cash handling
  • Customer relationship management
  • Banking product promotion
  • Transaction processing
  • Compliance adherence
  • Customer inquiry resolution
  • Documentation verification
  • Process efficiency improvement
  • Customer service excellence
  • Problem resolution
  • Patience and empathy
  • Customer engagement
  • Product knowledge
  • Professionalism in service
  • Listening and comprehension
  • Relationship building and management
  • Customer relationship building
  • Approachable
  • Sales expertise
  • Compliance, banking laws, and regulations

Languages

English
Upper Intermediate
B2

Timeline

Teller

Stanbic Bank Ghana
01.2022 - Current

Commissioner for Oaths

Identification Authority
01.2020 - 01.2021

National Service Personnel

Ghana Education Service
01.2018 - 01.2019

Internship

Ghana Revenue Authority
01.2017 - 12.2017

Bachelor of Technology - Accounting Technology

Sunyani Technical University
02.2016 - 10.2019
CHARITY ANSONG