Overview
Work History
Education
Skills
Timeline
Generic

Chantal Lokko

Accra

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Assistant

Brazza Medical Center
01.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Bank Teller

Republic Bank
Accra
01.2022 - 12.2022
  • Answered over 50 customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated over 5000 customers on use of banking website and mobile apps in a space of 10 months.
  • Received and processed remittances.
  • Received and processed SSNIT and GRA payments.

Sales Officer

Laverda Company Ltd
Greater Accra
01.2016 - 09.2016
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed strong rapport with over 5000 customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor of Science - Business Administration

University of Professional Studies, Accra
05.2001 -

Associates of Certified Chartered Accountants - Accounting

Benchmark Professional Training Institute
03.2023 - Current

Skills

Team Work

Problem-Solving

Adaptability

Time Managing

Attention to details

Confidentiality

Organization skills

Customer Service

Timeline

Associates of Certified Chartered Accountants - Accounting

Benchmark Professional Training Institute
03.2023 - Current

Administrative Assistant

Brazza Medical Center
01.2023 - Current

Bank Teller

Republic Bank
01.2022 - 12.2022

Sales Officer

Laverda Company Ltd
01.2016 - 09.2016

Bachelor of Science - Business Administration

University of Professional Studies, Accra
05.2001 -

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Chantal Lokko