Chantal Lokko
Accra
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Brazza Medical Center
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Bank Teller
Republic Bank
Accra
01.2022 - 12.2022
- Answered over 50 customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated over 5000 customers on use of banking website and mobile apps in a space of 10 months.
- Received and processed remittances.
- Received and processed SSNIT and GRA payments.
Sales Officer
Laverda Company Ltd
Greater Accra
01.2016 - 09.2016
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed strong rapport with over 5000 customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Business Administration
University of Professional Studies, Accra
05.2001 -
Associates of Certified Chartered Accountants - Accounting
Benchmark Professional Training Institute
03.2023 - Current
Skills
Team Work
Problem-Solving
Adaptability
Time Managing
Attention to details
Confidentiality
Organization skills
Customer Service
Timeline
Associates of Certified Chartered Accountants - Accounting
Benchmark Professional Training Institute
03.2023 - Current
Administrative Assistant
Brazza Medical Center
01.2023 - Current
Bank Teller
Republic Bank
01.2022 - 12.2022
Sales Officer
Laverda Company Ltd
01.2016 - 09.2016
Bachelor of Science - Business Administration
University of Professional Studies, Accra
05.2001 -