Cephas Koffi Amouzou
Customer Advisor
Accra,Madina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Pre-Sales Executive
CompuGhana
Accra
09.2022 - Current
- Approved over 50 daily quotes from sales department.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed about 17000 items stock into inventory management system (CRM).
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Field Engineer
Ostec Limited
Accra
02.2022 - 03.2022
- Walked over 50 students and internal staffs through troubleshooting steps to resolve common software issues.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to staffs.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled machinery to repair or replace worn or malfunctioning components.
Network Support Engineer Intern
Judicial Service of Ghana
Accra
09.2019 - 03.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Supported over 200 users in setup and configuration of domains and outlook accounts.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
IT Technician Intern
IPMC
Accra
07.2017 - 03.2018
- Patiently walked about 20 lecturers through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Recommended new and replacement hardware and software purchases.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Set up and maintained user accounts and client access.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Science - Information Technology
Wisconsin University College
Accra, Ghana 01.2021 - Current
Certificate CCNA - Network And System Administration
LearnPro Limited
Accra, Ghana 02.2017 - 05.2017
HND - Computer System Administration
IPMC
Accra, Ghana 04.2014 - 03.2016
Certificate in Cargo, Dang. Goods Handling - Aviation
De Souza Ground-Air Consultancy And Training
Accra, Ghana 01.2014 - 04.2014
English Proficiency Course - English Language And Literature
Linguaphone Ghana (English Learning Center)
Accra, Ghana 11.2012 - 12.2013
G.C.E. Advanced Level Certificate Part II - General Literature
Groupe Scolaire Du Collège Saint Joseph
Lome, Togo 09.2011 - 07.2012
G.C.E. Advanced Level Certificate Part I - General Literature
Groupe Scolaire Du Collège Saint Joseph
Lome, Togo 09.2010 - 07.2011
Skills
Technical consulting
Pre-sales support
Problem-Solving
Excellent Communication
Maintenance and Repair
Self-Motivated
Multitasking Abilities
MS Office
Training and Development
Teamwork and Collaboration
Cultural Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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French
J’ai étudié pendant environ 15 ans au Togo, et j’ai déménagé au Ghana où j’ai peaufiné mon anglais pendant 6 mois. J’ai obtenu mon diplôme en 2016 de l’IPMC, où j’ai offert l’ingénierie système et réseau, avec d’autres certificats. J’ai servi au Service Judiciaire du Ghana pendant un an et demi après avoir travaillé avec quelque sociétés.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Pre-Sales Executive
CompuGhana
09.2022 - Current
Field Engineer
Ostec Limited
02.2022 - 03.2022
Bachelor of Science - Information Technology
Wisconsin University College
01.2021 - Current
Network Support Engineer Intern
Judicial Service of Ghana
09.2019 - 03.2021
IT Technician Intern
IPMC
07.2017 - 03.2018
Certificate CCNA - Network And System Administration
LearnPro Limited
02.2017 - 05.2017
HND - Computer System Administration
IPMC
04.2014 - 03.2016
Certificate in Cargo, Dang. Goods Handling - Aviation
De Souza Ground-Air Consultancy And Training
01.2014 - 04.2014
English Proficiency Course - English Language And Literature
Linguaphone Ghana (English Learning Center)
11.2012 - 12.2013
G.C.E. Advanced Level Certificate Part II - General Literature
Groupe Scolaire Du Collège Saint Joseph
09.2011 - 07.2012
G.C.E. Advanced Level Certificate Part I - General Literature
Groupe Scolaire Du Collège Saint Joseph
09.2010 - 07.2011
French
J’ai étudié pendant environ 15 ans au Togo, et j’ai déménagé au Ghana où j’ai peaufiné mon anglais pendant 6 mois. J’ai obtenu mon diplôme en 2016 de l’IPMC, où j’ai offert l’ingénierie système et réseau, avec d’autres certificats. J’ai servi au Service Judiciaire du Ghana pendant un an et demi après avoir travaillé avec quelques de sociétés.