Celestine Tsatsu

An experienced and adaptable communication professional with a proven track record in, customer support and client engagement. Proficient in leveraging tools like Microsoft office, Zendesk and air call to manage highvolume inquiries, resolve issues efficiently, and deliver seamless customer experience.

• Assisted with basic computer troubleshooting.
• Used basic collaboration tools like Microsoft Teams & Zoom.
• Managed a team of 10 people within Ghana and Kenya as head of Customer Success Manager (CSM).
• Delivered high-quality customer support using Zendesk chat to manage inquiries and maintaining satisfaction metrics above 70%.
• Used Zendesk (CRM) sell to enhance productivity, visibility, tracking for sales teams to help manage leads and customer relationships.
• Installed and updated software applications as and when required.
• Collaborated with services and engineering teams to escalate technical issues and provide timely resolutions.
• Managed client interactions and feedback through live chat, email, and phone channels.
• Supported team in transitioning to digital tools, facilitating remote collaboration and workflow tracking.
• Ensured the organization's messaging and branding are consistent across all platforms.
• Monitored and managed the organization's online presence to engage with the public and respond to concerns.

English, Bilingual or Proficient (C2)