Celestine Odhiambo
Dubai
Summary
I am a proactive and self-motivated professional with strong analytical skills. I am recognized as a team builder and a consistent high achiever. I am eager to secure a dynamic role that not only presents challenges but also provides ample opportunities to contribute to the growth and success of the organization. I am seeking a career-oriented position in a challenging environment where I can leverage my knowledge, qualifications, skills, and experience to commit wholeheartedly to the organization's objectives.
Overview
6
6
years of professional experience
Work History
Waitress
Pullman Jumeirah Hotel Dubai
10.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
Administrative Assistant
Continental Classic International Limited Kenya
03.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Intern- Spa Receptionist
Swahili Beach Resort and Spa Kenya
01.2021 - 03.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Contributed to positive work environment by actively participating in team-building activities.
- Assisted in improving product design with detailed user feedback analysis.
- Supported customer service improvements with detailed feedback analysis.
- Collected, arranged, and input information into database system.
Intern- Administrative Assistant
Continental Classic International Limited Kenyan
01.2019 - 07.2019
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Swiss Diploma in International Hospitality Management- Diploma in Culinary Arts -
Boma International Hospitality College in partnership with Business and Hotel Management School Lucerne, Switzerland
11.2021
Computer Packages -
KCA University, Kenya
05.2019
Kenya Certificate of Secondary Education -
St. Francis Rang’ala Girls High School, Kenya
11.2018
Skills
- Demonstrates an excellent grasp of contemporary information management principles
- Proficient in utilizing various IT tools, including Microsoft Office applications (Word, Excel, PowerPoint)
- Competent in handling sensitive and confidential information with utmost discretion
- Exhibits diplomatic and courteous communication skills when interacting with professionals and individuals across all levels
- Displays a strong work ethic and is capable and versatile enough to extend working hours to meet job demands
- Exceptional planning and organizational capabilities
- Possesses robust leadership qualities and is deeply committed to fostering teamwork with a strong sense of responsibility
- Proficient in delivering impactful presentations and possesses strong verbal communication skills
- Skilled in negotiation, lobbying, arbitration, and diplomatic interactions
- Extensive knowledge in peace-building, governance, and conflict management
- Collaborative team player with a keen aptitude for qualitative, quantitative, and analytical tasks
- Customer Service
Personal Information
- Date of Birth: 01/10/2000
- Nationality: Kenyan
Timeline
Waitress
Pullman Jumeirah Hotel Dubai
10.2022 - Current
Administrative Assistant
Continental Classic International Limited Kenya
03.2021 - 02.2022
Intern- Spa Receptionist
Swahili Beach Resort and Spa Kenya
01.2021 - 03.2021
Intern- Administrative Assistant
Continental Classic International Limited Kenyan
01.2019 - 07.2019
Swiss Diploma in International Hospitality Management- Diploma in Culinary Arts -
Boma International Hospitality College in partnership with Business and Hotel Management School Lucerne, Switzerland
Computer Packages -
KCA University, Kenya
Kenya Certificate of Secondary Education -
St. Francis Rang’ala Girls High School, Kenya
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