Summary
Overview
Work History
Education
Skills
Timeline
Generic
CELESTINE AHIABOR

CELESTINE AHIABOR

TEMA

Summary

Driven professional with a proven track record in customer service and sales, notably at Stanbic (Noswal Mgt Services). Excelled in enhancing client retention through exceptional service, leveraging strong analytical thinking and empathy. Demonstrates a robust work ethic and team leadership, consistently achieving positive outcomes in high-pressure environments.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE CONSULTANT

STANBIC (NOSWAL MGT SERVICES)
TEMA
05.2024 - 06.2024
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Increased client retention through exceptional service and timely solutions to issues.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Exhibited high energy and professionalism when dealing with clients and staff.

TELLER

STANBIC (NOSWAL MGT SERVICES)
TEMA
08.2015 - 12.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

TELLER

UT BANK
ASHAIMAN BRANCH
09.2013 - 03.2015

SALES EXECUTIVE

SYNTEK GLOBAL
TEMA
06.2012 - 12.2012

INTERN

CONSAR CONSTRUCTION CO. LTD.
ACCRA
06.2012 - 08.2012

INTERN

GHANA PORTS & HARBOR AUTHORITY
TEMA
06.2011 - 08.2011

Education

Master Of Business Administration - GENERIC MBA

ACCRA BUSINESS SCHOOL
SPINTEX, ACCRA
11.2023

Bachelor Of Science - Land Economy

KNUST
Kumasi
08.2013

WASSCE - General Arts

TEMA SENIOR HIGH SCHOOL
Tema
06.2008

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Friendly
  • Patience and Empathy
  • Stress Tolerance
  • Sales and Cross-Selling
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Team Leadership
  • Analytical Thinking
  • Multi-Tasking

Timeline

CUSTOMER SERVICE CONSULTANT

STANBIC (NOSWAL MGT SERVICES)
05.2024 - 06.2024

TELLER

STANBIC (NOSWAL MGT SERVICES)
08.2015 - 12.2023

TELLER

UT BANK
09.2013 - 03.2015

SALES EXECUTIVE

SYNTEK GLOBAL
06.2012 - 12.2012

INTERN

CONSAR CONSTRUCTION CO. LTD.
06.2012 - 08.2012

INTERN

GHANA PORTS & HARBOR AUTHORITY
06.2011 - 08.2011

Master Of Business Administration - GENERIC MBA

ACCRA BUSINESS SCHOOL

Bachelor Of Science - Land Economy

KNUST

WASSCE - General Arts

TEMA SENIOR HIGH SCHOOL
CELESTINE AHIABOR