CELESTINE AHIABOR
TEMA
Summary
Driven professional with a proven track record in customer service and sales, notably at Stanbic (Noswal Mgt Services). Excelled in enhancing client retention through exceptional service, leveraging strong analytical thinking and empathy. Demonstrates a robust work ethic and team leadership, consistently achieving positive outcomes in high-pressure environments.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE CONSULTANT
STANBIC (NOSWAL MGT SERVICES)
TEMA
05.2024 - 06.2024
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
TELLER
STANBIC (NOSWAL MGT SERVICES)
TEMA
08.2015 - 12.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
TELLER
UT BANK
ASHAIMAN BRANCH
09.2013 - 03.2015
SALES EXECUTIVE
SYNTEK GLOBAL
TEMA
06.2012 - 12.2012
INTERN
CONSAR CONSTRUCTION CO. LTD.
ACCRA
06.2012 - 08.2012
INTERN
GHANA PORTS & HARBOR AUTHORITY
TEMA
06.2011 - 08.2011
Education
Master Of Business Administration - GENERIC MBA
ACCRA BUSINESS SCHOOL
SPINTEX, ACCRA11.2023
Bachelor Of Science - Land Economy
KNUST
Kumasi08.2013
WASSCE - General Arts
TEMA SENIOR HIGH SCHOOL
Tema06.2008
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Friendly
- Patience and Empathy
- Stress Tolerance
- Sales and Cross-Selling
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Team Leadership
- Analytical Thinking
- Multi-Tasking
Timeline
CUSTOMER SERVICE CONSULTANT
STANBIC (NOSWAL MGT SERVICES)
05.2024 - 06.2024
TELLER
STANBIC (NOSWAL MGT SERVICES)
08.2015 - 12.2023
TELLER
UT BANK
09.2013 - 03.2015
SALES EXECUTIVE
SYNTEK GLOBAL
06.2012 - 12.2012
INTERN
CONSAR CONSTRUCTION CO. LTD.
06.2012 - 08.2012
INTERN
GHANA PORTS & HARBOR AUTHORITY
06.2011 - 08.2011
Master Of Business Administration - GENERIC MBA
ACCRA BUSINESS SCHOOL
Bachelor Of Science - Land Economy
KNUST
WASSCE - General Arts
TEMA SENIOR HIGH SCHOOL