Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Celestine Afeadongor

Summary

Results-oriented banking professional dedicated to delivering superior customer service. Proven leader with a track record of inspiring teams to achieve exceptional results, driving performance improvements, and enhancing operational efficiency for optimal outcomes for clients and the organization.

Overview

13
13
years of professional experience

Work History

Head of Operations

First Atlantic Bank
01.2025 - Current
  • Streamlining operations activities to guarantee efficient process management.
  • Leading and mentoring team members, promoting a supportive workplace culture.
  • Engaging customers effectively to identify and address their needs.
  • Assessing staff performance to mitigate potential business risks.
  • Directing bullion service management in the region for improved efficiency.
  • Ensuring consistent ATM availability through diligent oversight.
  • Crafting long-term strategies focused on operational efficiency and quality service standards.
  • Delegating tasks with clear goals for enhanced team productivity.

Head of Operations

First Atlantic Bank
11.2023 - 01.2025
  • Ensured compliance with bank-wide policies for streamlined branch operations.
  • Fostered a collaborative work environment through mentorship and guidance.
  • Maintained continuous operation of branch ATM for customer accessibility.
  • Oversaw cash management practices to safeguard financial assets.
  • Managed equipment maintenance for daily operational reliability.

Funds Transfer Officer

First Atlantic Bank
10.2019 - 11.2023
  • Executed scanning of clearing cheques to enhance processing efficiency.
  • Processed customer funds transfer requests in accordance with established protocols.
  • Adhered to SLA and TAT for salary processing, ACH, cheque processing, transfers, payment orders, and Visa card loading.
  • Ensured daily reconciliation of ATM GLs and physical cash, achieving 100% uptime.
  • Maintained responsiveness to errors recorded on ATMs to minimize downtime.
  • Submitted daily, weekly, and monthly proofs punctually to uphold reporting standards.

Relationship Officer

First Atlantic Bank
03.2018 - 10.2019
  • Managed portfolio and relationships to drive client satisfaction and retention.
  • Conducted financial statement analysis to inform business strategies.
  • Enhanced customer confidence through attentive listening and tailored solutions.
  • Cultivated long-term client relationships by resolving issues and recommending relevant products.

Customer Service Officer

First Atlantic Bank
01.2017 - 02.2018
  • Processed new customer accounts, including requests for cheque books and ATM cards.
  • Addressed customer inquiries and complaints to resolve issues promptly.
  • Provided essential service information to existing and prospective customers.
  • Directed unresolved issues to appropriate departments for resolution.
  • Established standing orders on customer accounts efficiently.
  • Maintained cleanliness on shop floor to ensure a welcoming environment.

Teller

TDI Global
02.2016 - 12.2016
  • Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
  • Balanced and accounted for cash transactions daily.
  • Processed remittance transactions efficiently.
  • Accepted cash deposits and managed cash withdrawals.

Teacher (National Service Personnel)

National Service Secretariat
09.2012 - 08.2013
  • Designed and implemented engaging lesson plans in financial accounting that aligned with curriculum standards.
  • Fostered a positive classroom environment to enhance student learning and participation.
  • Assessed student performance through various evaluation methods to track progress.
  • Collaborated with colleagues to form the writers and debaters club.

Education

MBA - Finance

Kwame Nkrumah University of Science And Tech
03.2020

B.Ed - Accounting

University of Education
07.2012

Skills

  • Team leadership and supervision
  • Operational efficiency and process management
  • Cash management
  • Service quality assurance
  • Problem solving and critical thinking
  • Relationship building and stakeholder engagement
  • Adaptability and flexibility in dynamic environments

Additional Information

Samiru Shaibu

Head, Branch Services, Upcountry

First Atlantic Bank

sshaibu@firstatlanticbank.com.gh

0244977069


Isaac Obeng-Tuffoh

Branch Manager, Trade Fair

First Atlantic Bank

iobeng-tuffoh@firstatlanticbank.com.gh

0243360409


Timeline

Head of Operations

First Atlantic Bank
01.2025 - Current

Head of Operations

First Atlantic Bank
11.2023 - 01.2025

Funds Transfer Officer

First Atlantic Bank
10.2019 - 11.2023

Relationship Officer

First Atlantic Bank
03.2018 - 10.2019

Customer Service Officer

First Atlantic Bank
01.2017 - 02.2018

Teller

TDI Global
02.2016 - 12.2016

Teacher (National Service Personnel)

National Service Secretariat
09.2012 - 08.2013

B.Ed - Accounting

University of Education

MBA - Finance

Kwame Nkrumah University of Science And Tech

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Celestine Afeadongor